Cant update after purchase

UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › Cant update after purchase

Viewing 15 posts - 16 through 30 (of 32 total)
1 2 3
  • Author
    Posts
  • November 5, 2013 at 9:07 pm #18353
    udadmin
    Keymaster

    Hi Robi,

    That must be a different issue – if it tells you that there is a new version, then that’s different to what other people were seeing (they saw no new version available). What happens when you try to update?

    Yes please – do send me your database file; send it to [email protected] (also any screenshots that would help me understand what you are seeing).

    Though, if you were able to let me log in to the WordPress install, then that’d be even better.

    Best wishes,
    David

    December 5, 2013 at 11:11 am #18383
    Allen.heather
    Participant

    Hi
    I have purchased the premium version and have installed and activated the all addons but nothing is working – I need to migrate a website today and can’t do anything? WHen I click on migrate it just forwards me to buy the addon but I have already bought the premium version with all addons. I could do with a quick response as the client is waiting for the site migration

    Heather

    December 11, 2013 at 8:01 pm #18397
    Jenny
    Participant

    I have sent a request as well please help

    Jenny

    December 11, 2013 at 8:10 pm #18398
    Jenny
    Participant

    Please I need help ASAP as this is going to make me look very bad! I’ve done this before and it works but not now

    December 11, 2013 at 8:42 pm #18399
    udadmin
    Keymaster

    HI Jenny, I have sent this to you now.

    Best wishes,
    David

    December 12, 2013 at 12:11 am #18403
    andrea
    User

    Hi.
    I’ve the same problem.. i’ve installed the plugin but i cannot update… everytime, your UpdraftPlus Addons redirect me on the page of wordpress update.. i hjad wp 2.5.1 and i’ve forced to update to 2.7.1 but no result.. i cannot activate…. can i’ve the migrato files too? thanks

    December 12, 2013 at 12:33 am #18404
    udadmin
    Keymaster

    Hi Andrea,

    I’ve emailed this to you now.

    David

    December 12, 2013 at 10:13 pm #18409
    Jason
    Participant

    Hi David, I am also having the same problem with the migrator. Can I get a copy of that plug in? Thank you in advance!

    December 12, 2013 at 11:25 pm #18410
    udadmin
    Keymaster

    Hi Jason,

    I emailed this to you after you filled in the support form yesterday – perhaps it’s going to your spam folder? I’ve emailed another copy just now – do let me know if it’s not working.

    Best wishes,
    David

    December 14, 2013 at 1:02 am #18421
    Jason
    Participant

    Hi David,

    I can’t seem to find it anywhere. I have a company email @ [email protected] if that might work better…

    December 14, 2013 at 8:28 am #18423
    udadmin
    Keymaster

    Hi Jason,

    I’ve sent it to that address just now.

    Best wishes,
    David

    February 5, 2014 at 3:43 pm #18584
    Info
    Participant

    Same problem here.
    Updating not possible

    Christoph

    February 5, 2014 at 3:46 pm #18585
    udadmin
    Keymaster

    Hi Christoph,

    Same problem as which post? There seem to be several different issues that have all been added to this forum thread at different times by different people.

    David

    April 20, 2017 at 3:58 pm #205018
    Dean
    Participant

    Same problem ….. I have just paid $70 for the update and can’t figure out how to install it and get rid of the notice that tells me that I need to purchase the update… please help

    April 20, 2017 at 7:08 pm #205056
    Dee Nutbourne
    Moderator

    Hi Dean,

    It appears that your site was stuck on the old, expired licences. I have removed those licences from your account.

    Please can you refresh the connection to your account?

    Best Wishes,
    David N

  • Author
    Posts
Viewing 15 posts - 16 through 30 (of 32 total)
1 2 3
  • The topic ‘Cant update after purchase’ is closed to new replies.