Clone shows empty white window

[CHRISTOPHER JACKSONParticipant]

Hello. I purchased credits and created a clone of one of my websites. When the link was available to view, it only shows a completely white window. It does not show a clone of the site. Am I doing something incorrectly?

[CHRISTOPHER JACKSONParticipant]

This reply has been marked as moderator-only.

[Bryle CroduaModerator]

Hi,

Please could you send us a copy of the latest full backup log?

This can be found in the UpdraftPlus Existing Backups tab.
The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

Regards,
Bryle

[tltcoursesParticipant]

Hi,

I just wanted to report that I am experiencing the same issue. Logs can be downloaded here:
https://usu.box.com/s/kl7dqdd0v2zbavsmwsg86byz70w6ma2n

Given that Christopher and I are having the same issue on the same day I’m wondering if the cause was a recent update or a service disruption? Are other UpdraftClone customers reporting similar? I have consumed 2 tokens with no success.

Thank you for your assistance Bryle.

Best,
Chris

[Bryle CroduaModerator]

Hi Chris,

I have asked one of our colleague to investigate on the issue.

We’ll get back to you as soon as we can.

Thanks,
Bryle

[Dee NutbourneModerator]

Hi,

Apologies for the inconvenience.

It appears that there was an issue restoring some of the database fields.
This is possibly caused by a temporary issue in the UpdraftClone platform.

I have restored the lost tokens.

Please could you both attempt a new clone migration?

Best Wishes,
Dee

[tltcoursesParticipant]

UpdraftClone is still broken for me… after multiple attempts I had the same result of just a blank page when loading the clone.

However, after many hours of troubleshooting I was able to workaround the issue. I did this by logging into the clone (which oddly works) and manually restoring from the backup. I restored each item individually (plugins, then themes, then…). Finally after that I had a working clone.

My assumption is that the issue might stem from the size of the site? Our site is 1.1GB.

Thank you for restoring the lost tokens. Have a great day!

Best,
Chris

[Holger ZapfParticipant]

Same here, tried two times and still get the white window issue.
Could you restore those tokens?

Thanks

[Holger ZapfParticipant]

Three tokens wasted now…

[tltcoursesParticipant]

Yeah, it took a few tokens for me to troubleshoot my way to a workaround… If it helps anyone, the issue for me is still present. When attempting to view a newly created clone, I get nothing but a blank page.

However, if you are able to access the login prompt, there may be hope. If you can login, you will likely encounter a stock looking WordPress install stuck in a failed recovery state. UpdraftPlus will be complaining that a recovery is “in process” and there will be a button to click to resume the restoration.

Clicking this button, no matter how many times, will result in immediate failure of the restoration.

I opened a support ticket and can say that the support offered by UpdraftPlus was pretty much a dead end.

So, I spend a day and a half troubleshooting. Chewing through quite a few tokens in the process. Ultimately this is the solution I discovered.

Instead of clicking the “resume” button for the failed recovery, start a new restoration from the backup that was created for the purpose of initializing the clone. Now the important part. In my experience, if I attempted to simply restore the entire backup at once, it would fail. So, what I wound up doing was restoring each item individually down the list (plugins, themes, uploads, etc.). Verifying that UpdraftPlus claimed the recovery was successful before moving onto the next item. Yes, this takes more time.

After restoring all items, I was able to start working with the clone.

Interestingly, I used UpdraftClone about a month ago and it worked flawlessly. The site hasn’t changed since then other than your usual automatic WordPress and plugin updates… So, it’s possible one of those updates broke things? I think it is more probable that something broke with UpdraftPlus as there have been many code changes to that plugin as well during this time.

Anyhow, hopefully this helps you guys navigate the blank screen issue.

Best,
Chris

[udadminKeymaster]

Please can users start their own, individual, thread for their problems? Posting in another customer’s thread brings in the potential for confusion and makes support less efficient for everyone.

[udadminKeymaster]

A new UpdraftClone image has been launched in the last hour. If you are still having problems, please try again – this resolved a couple of wrong behaviours of the existing image.

[Author]

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