Cloning site fail

[Ben RussellParticipant]

Here’s the php file and line being referenced. I’m assuming it’s checking the CiviCRM installation but is failing since the database being used hasn’t been migrated, which goes back to my first issue.

[Ben RussellParticipant]

Also, it seems that most of the wp-content > uploads content is missing too.

[Bryle CroduaModerator]

Hi Ben,

I am not actually familiar how CiviCRM works. I have Googled the error and found this article on how to fix the error – https://civicrm.stackexchange.com/questions/20677/fails-to-open-classloader-php-file

Does that help?

Regards,
Bryle

[Ben RussellParticipant]

Hi Bryle,

I found that thread myself after googling yesterday and attempted to define the root, which hasn’t succeeded.

Since I can’t clone two databases and a substantial set of files also seem to be missing from the clone could you issue a refund for the unused tokens I recently purchased.

I’ll have to look for a staging solution elsewhere.

Thanks for your help all the same.
Ben

[Bryle CroduaModerator]

Hi Ben,

Apologies if we are not able to meet your expectations.

Can you send a refund request using this form – https://updraftplus.com/paid-support-requests/

Thanks,
Bryle

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