creditcard renewal

[Tom Arne IsaksenParticipant]

Dear Support

I can’t renew my creditcard

I’ve filled out all the numbers correctly, but still getting the result: Creditcard declined ?

what can possibly be wrong

Yours sincerely
Poul Erik Kjær

[Tom Arne IsaksenParticipant]

This reply has been marked as moderator-only.

[VanessaModerator]

Hi,

Apologies, which product are you trying to purchase (I don’t see any payment intents)
Are you trying to update your credit card, if so can you add the new payment method here: https://updraftplus.com/my-account/payment-methods/ and then make it your default payment method?

[Tom Arne IsaksenParticipant]

I’m not trying to purchase any product. I’ve deleted the former creditcard and are trying to add a new one, since we have changed our bookkeeper.
but only getting the result: Creditcard decleined.

We have delete all (i think) information about the former administrator of the acount, and added a new one: “Tom Arne Isaksen”

I’m not the accountholder, but his secretary :)

yours sincerely

Poul Erik Kjær

[Dee NutbourneModerator]

Hi Poul,

Apologies for the inconvenience.

Please could you contact us via our customer support form: https://updraftplus.com/paid-support-requests/

Please could you send us the last 4 digits of the new card? I can then check our records for the issue.

Best Wishes,
Dee

[Tom Arne IsaksenParticipant]

HeJ!
Over neu card last 4 digits is 6151
Tom Isaksen

[Author]

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