Curl Error Backing up to Dropbox

[EclipseParticipant]

Hello,

I’ve started to experience a backup error with updraft and dropbox. This is occurring on several of my sites with the same error. They’re hosted on different services so it’s either a plugin issue or a dropbox integration issue.

0036.278 (0) Dropbox chunked upload exception (Dropbox_Exception): Internal Server Error (line: 177, file: /home2/smusrowi/public_html/wp-content/plugins/updraftplus/includes/Dropbox/OAuth/Consumer/Curl.php)
0036.285 (0) Dropbox error: Internal Server Error
0036.292 (0) An error condition has occurred for the first time during this job
0036.624 (0) Dropbox quota usage: normal=89594.6 Mb, shared=51855.7 Mb, total=1078528 Mb, available=937077.7 Mb
0036.630 (0) Dropbox: Attempt to upload: backup_2015-07-06-0906_SMUS_Rowing_Centre_3849e326fe00-db.gz to: smus/backup_2015-07-06-0906_SMUS_Rowing_Centre_3849e326fe00-db.gz
0038.409 (0) Dropbox chunked upload: 100 % uploaded (TVwtTfa3EoUUGYQvMCcOVg, 1019238)
0044.452 (0) Dropbox chunked upload exception (Dropbox_Exception): Internal Server Error (line: 177, file: /home2/smusrowi/public_html/wp-content/plugins/updraftplus/includes/Dropbox/OAuth/Consumer/Curl.php)
0044.477 (0) Dropbox error: Internal Server Error
0044.498 (0) Retain: beginning examination of existing backup sets; user setting: retain_files=2, retain_db=2

Thoughts?
Thanks

[udadminKeymaster]

Hi,

Please can you clarify whether you are using the free, or paid version of UpdraftPlus? This question appears to have been posted both in the wordpress.org forum (which forbids questions about paid plugins – https://codex.wordpress.org/Forum_Welcome#Commercial_Products) and the updraftplus.com forum (which is only for questions about the paid plugin).

David

[EclipseParticipant]

Hi David,

We’re using the paid version with all add-ons.

Thanks

[udadminKeymaster]

Hi,

The error is from Dropbox, and saying that the Dropbox server being contacted is currently having an internal issue. If you allow some time, then UD should keep retrying.

David

[GrahamParticipant]

WE are getting this error when trying to authenticate to Dropbox for the first time.

Love advice how to resolve.

Cheers

[udadminKeymaster]

Hi Graham,

The best thing to do would be to open a new thread, and include the full error message or a screenshot. You can’t be getting the exact same issue as in this thread, as that is an error from the upload code, not from the authentication code. If you open a new thread, then we can take a look and advise.

David

[EclipseParticipant]

Hi Graham,

In my case it was simply patience which resolved the issue. As Updraft Support indicated was an issue with contacting the Dropbox server which restored itself after some time.
Give it a couple hours or a day and give it another shot.

Cheers

[GrahamParticipant]

I think we didn’t have curl installed – when I tried to connect to Vault it gave me a meaningful error message that enabled us to solve it! :-))

Thanks for the quick replies, much appreciated!!!!

Cheers

[Author]

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