Customize tab not working on migrated site

Tagged: migration.

This topic has 12 replies, 3 voices, and was last updated 8 years, 5 months ago by udadmin.

Viewing 13 posts - 1 through 13 (of 13 total)

Author

Posts
June 10, 2016 at 6:40 pm #159901

udadmin
Keymaster

Hello!

I paid for the migration part of updraft plus and I am having an issue. Everything transferred great to the new site except for the customize tab. When I click on it, it takes me to the loading page like normal, but the site preview never shows up and the only thing that shows up on the sidebar is ‘widgets’, which, when I click on it, it says “There are no widget areas currently rendered in the preview”. Please somebody help!

Thanks,
Emmett

June 10, 2016 at 6:41 pm #159902

udadmin
Keymaster

Also, I am using the TESSERACT theme.

June 10, 2016 at 10:40 pm #159930

udadmin
Keymaster

Hi Emmett,

Can you post a link to a copy of the migration log, please? You can find this in wp-content/updraft on the destination site.

Also, what shows in the JavaScript console of the browser when you open the problematic page?

David

June 11, 2016 at 1:04 am #159941

udadmin
Keymaster

I found two .txt files

https://a2plcpnl0446.prod.iad2.secureserver.net:2083/cpsess8544872809/frontend/gl_paper_lantern/filemanager/showfile.html?file=log.f09835c45c39.txt&fileop=&dir=%2Fhome%2Fphoebemiller%2Fpublic_html%2Fnew%2Fwp-content%2Fupdraft&dirop=&charset=&file_charset=&baseurl=&basedir=

https://a2plcpnl0446.prod.iad2.secureserver.net:2083/cpsess8544872809/frontend/gl_paper_lantern/filemanager/showfile.html?file=log.6fbc55d3a40e.txt&fileop=&dir=%2Fhome%2Fphoebemiller%2Fpublic_html%2Fnew%2Fwp-content%2Fupdraft&dirop=&charset=&file_charset=&baseurl=&basedir=

https://drive.google.com/file/d/0B8xOGL_dzhF5UGtCMFZjZlNMMWc/view?usp=sharing

Please tell me if you need further info. Thanks

June 11, 2016 at 10:48 pm #160018

udadmin
Keymaster

Hi Emmett,

Those first two links are behind a cPanel login. Are you able to share them somewhere we can reach them? e.g. Dropbox, or Google Drive shared links.

David

June 12, 2016 at 5:36 am #160030

udadmin
Keymaster

https://docs.google.com/document/d/1H1bmY1uYqQMX64H5LZK91NwtSdI0Tb6Z3cj7yvUUWLQ/edit?usp=sharing

here you go.

June 13, 2016 at 5:39 am #160141

udadmin
Keymaster

Did you guys figure out what’s going wrong?

June 13, 2016 at 6:05 pm #160218

Dee Nutbourne
Moderator

Hi Emmett,

From the logs, it appears that the restoration did not complete, but was timed-out partway through restoring the uploads.

Could you repeat the restoration, this time only restoring the Database, Uploads and Others sections? Then could you send us a copy of that log?

Best Wishes,
David N

June 13, 2016 at 6:47 pm #160222

udadmin
Keymaster

Yes. I will get back as soon as I can.

June 13, 2016 at 6:56 pm #160223

udadmin
Keymaster

https://docs.google.com/document/d/1H1bmY1uYqQMX64H5LZK91NwtSdI0Tb6Z3cj7yvUUWLQ/edit?usp=sharing

here it is. Thank you.

June 14, 2016 at 5:03 pm #160352

Dee Nutbourne
Moderator

Hi Emmett,

The latest log shows the Uploads backup file has been corrupted in some way. This is prevented the restoration from completing. This most likely happened during transfer.

You will need to take a fresh backup of the ‘Uploads’ and ‘Any other files in wp-content’ sections of the site and transfer them to the new site, then restore this new backup set.

Best Wishes,
David

June 15, 2016 at 7:10 pm #160516

udadmin
Keymaster

It worked! thank you!

June 16, 2016 at 8:49 pm #160698

udadmin
Keymaster

Great – glad you got it fixed!

David
Author

Posts

Viewing 13 posts - 1 through 13 (of 13 total)

The topic ‘Customize tab not working on migrated site’ is closed to new replies.