ERROR: Have not yet obtained an access token from Google (Drive)

[EmmanuelParticipant]

Hi, I’m using UpdraftPlus for more than 10 sites, and since March the connection to Google Drive is random. It may run 1 month, then suddenly breaks. A site can run through, or fail often.
Usually when I re-authenticate the connection it is Ok for a while, but fail again…
What can cause this ? How to fix it ?
Thanks for help

[Bryle CroduaModerator]

Hi Emmanuel,

Please could you send us a copy of the latest backup log? This can be found in the UpdraftPlus Existing Backups tab.

The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

Best Wishes,
Bryle

[EmmanuelParticipant]

THanks Bryle for your help.
Here are the links of the last two :
https://drive.google.com/open?id=0Bxq-76eIbjxUMXc3b25oeE5GR2labl81Z1d3dTFKYTdSMnFN
https://drive.google.com/open?id=0Bxq-76eIbjxUQUVuWXhhOWVGZVIzVF8zd3hDbmthMHJKMmNN
Regards

[Dee NutbourneModerator]

Hi,

From the logs, it appears that you are receiving the ‘low visitor’ warning. This indicates that there is a larger than expected gap between resumptions, which can cause issues with backups.

UpdraftPlus is only able to resume a backup when WordPress is loaded into memory. This is usually done when a user visits the site.

I would recommend setting up some dummy visits to the site at the time of the scheduled backups, spaced a few minutes apart.
More information on the warning, and suggestions for setting up dummy visits, can be found here:
https://updraftplus.com/faqs/why-am-i-getting-warnings-about-my-site-not-having-enough-visitors/

Also, do you have multiple sites connected to a single Google project?
This has been known to cause connection issues. We usually recommend using a separate Google project per site if possible.

Best Wishes,
David N

[EmmanuelParticipant]

Thanks a lot, David
I aggree that there is not much visites on the sites, but the probles occurs also for sites with more visites.
Also, when I get the error message, I am obliged to re-authenticate the linkk withe Google Drive.
So maybe there is something else which is not ok.
A have one “ID Clients OAuth 2.0” for each site on my Google account : is it what you call Google Projet ?
Thanks for help,

[Dee NutbourneModerator]

Hi,

Please could you send us a copy of the backup logs for some of the other affected sites?

The delay in resuming the backup may be causing the authentication token to be lost.

Best Wishes,
David N

[EmmanuelParticipant]

Many thanks DAvid for keeping contact.
Here are few mor links, some of them are “pure” Google drie token problem.

https://drive.google.com/open?id=0Bxq-76eIbjxUVThwQ0ZjTFhpN1k

https://drive.google.com/open?id=0Bxq-76eIbjxUUmFYNk94cjdMejg

https://drive.google.com/open?id=0Bxq-76eIbjxUaVNydjhCd1VJMlk

https://drive.google.com/open?id=0Bxq-76eIbjxUOVhTaXI0M3ljSE0

THanks, and regards

[Dee NutbourneModerator]

Hi,

We have had several reports of issues accessing Google Drive over the past day which are related to Google’s new OAuth app verification requirements. It is possible that you are also being effected by these issues.

Please can you try joining the ‘Allow Risky Access Permissions By Unreviewed Apps’ Google group?This group was set up by Google to allow users to access personal apps without requiring the app to be reviewed under Google’s new registration process. After joining the group, please re-authenticate with Google Drive and run a fresh backup.

Best Wishes,
David N

[EmmanuelParticipant]

Hey David,
I have
– joined this group
– NOT fulfilled the “OAuth Developer Verification Form” : I am not able to understand what is needed
– started re-authentification ans backup of my web sites.
I keep you updated.
Thanks and regards

[EmmanuelParticipant]

Another possibility :
Would it be possible that the authentification is lost wehn I delete a backup ?

[Dee NutbourneModerator]

Hi,

Deleting a backup should have no effect on the Google authentication.

You do not need to fill in the “OAuth Developer Verification” Form. This is for public apps. Joining the group is the alternative to filling in this form.

Best Wishes,
David N

[EmmanuelParticipant]

Thanks a lot, David, for your patience and help.
Here is a log for a fail backup, without “low visitor” warning
I go on withe the re-authentification process on all sites. Since I have a 1 month cycle, maybe you will not hear from me for a chile !
Regards.

[EmmanuelParticipant]

The link :
https://drive.google.com/open?id=0Bxq-76eIbjxUNDBHeUoyQWdzOW1YU2M4VEt5bXhkQzUtdjBB

[EmmanuelParticipant]

Hi David,
Unfortunately, I comme back earlier than expected.
For this private site http://www.ramabud-hoirieu.org, I have scheduled a 2-week backup, on Tuesday 19h00. DEspite of joining the Google Group, tonight backup failed.

You can see the history of backups here :
https://drive.google.com/open?id=0Bxq-76eIbjxUeTYxVFdMdDFxNnM
– bacup without comment is regular automatic
– avant maintennance = befrore maintenance
– EJ after OAuth = after joining the Google grou^, last Sunday
– Non terminé = failed, today

And here is the log file :
https://drive.google.com/open?id=0Bxq-76eIbjxUd09Gelk3cTFIeE1KbkJieDhFeGtZUlVYeDVN

I start to be desperate…

[Dee NutbourneModerator]

Hi,

When authenticating with Google Drive, are you using a separate Google Project per site? Or are you connecting multiple sites to the same project?

We recommend setting up a separate project for each UpdraftPlus installation, as we have found that connection issues can occur if multiple sites are connected to the same app.

Best Wishes,
David N

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