Fail to Connect to Account

This topic has 49 replies, 5 voices, and was last updated 11 years ago by udadmin.

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August 2, 2013 at 1:44 pm #17939

gerrardpierce
User

Hi,

I have successfully connected to my account on one WP server but when I try on the other, I get this error:-

Errors occurred when trying to connect to UpdraftPlus.Com:

UpdraftPlus.Com returned a response which we could not understand (data: s:1135:”<!DOCTYPE html> <html lang=”en”> <head> <title>Access Restricted</title> <meta http-equiv=”Content-Type” content=”text/html; charset=utf-8″/> <meta http-equiv=”Content-Language” content=”en-us”/> <!–[if lte IE 8]> <meta http-equiv=”X-UA-Compatible” content=”chrome=1″> <![endif]–> <!–[if IE 7]> <meta http-equiv=”X-UA-Compatible” content=”IE=8″ /> <![endif]–> <style type=”text/css”>body,html{display:block;position:relative;margin:0;padding:0;width:100%;height:100%;overflow:hidden;}iframe{display:block;position:relative;margin:0;padding:0;width:100%;height:100%;}</style> </head> <body> <iframe frameborder=”0″ width=”100%” height=”100%” src=”https://anti-virus.cloudflare.com/cdn-cgi/anti-virus-challenge?h=75706472616674706c75732e636f6d2c75706472616674706c75732e636f6d2c3536353738372c33323632373734&x=6fa47429cc8557d79559ab7bd901af7c&src=MACRO&p=80″></iframe> <script type=”text/javascript”> (function(w, d) { w.refresh = function() { w.location.href = ‘/plugin-info/?udm_action=connect’; }; })(window, window.document); </script> </body> </html> “;)

It is a clean, fresh site. Any ideas?

Also, this is a migration test. When I create a new site for the real migration, will I be able to activate the migration plugin a second time???

Thanks.

August 2, 2013 at 1:48 pm #18154

udadmin
Keymaster

Hi Gerrard,

Apparently CloudFlare (www.cloudflare.com), whom we use for security, think that your webserver is a known threat. You ought to check for hacked sites on it.

If you can tell me the IP address of the webserver, then I can look up why CloudFlare think it’s a threat. Also, please try again immediately before posting the answer, as then it’ll come to the top of the list (they tend to get buried after a while).

The “Migrator” add-on is unlimited – so you can use it as many times as you like. (That’ll change in future, but you’ll be fine – we’ll “grandfather” existing customers in).

Best wishes,
David

August 2, 2013 at 1:49 pm #18155

udadmin
Keymaster

P.S. I forgot to add – when you tell me the IP address, I can also then unblock you so that you can activate.

August 2, 2013 at 2:15 pm #18156

gerrardpierce
User

Ah, ok. This is a shared IP address so there is little we can do about the threat issue!

IP address is 91.208.99.12

Many thanks.

August 2, 2013 at 2:25 pm #18157

gerrardpierce
User

BTW, when i import/migrate the DB, it seems to time out – is it supposed to carry on running in the background as both of my attempts so far have resulted in only half the tables being imported?

August 2, 2013 at 2:34 pm #18158

udadmin
Keymaster

CloudFlare are apparently updating their analytics servers, so they couldn’t tell me what they didn’t like about that IP. Never mind – I’ve added it to the whitelist now. Try again.

Database: how big is your db.gz file? Do you know how many seconds your web hosting company allows for PHP to run? (Can you time how long it takes before timing out?).

David

August 2, 2013 at 3:02 pm #18159

gerrardpierce
User

Thanks. Will time it. But it still isn’t working…

Errors occurred when trying to connect to UpdraftPlus.Com:

Code:

UpdraftPlus.Com returned a response which we could not understand (data: s:1135:”<!DOCTYPE html> <html lang=”en”> <head> <title>Access Restricted</title> <meta http-equiv=”Content-Type” content=”text/html; charset=utf-8″/> <meta http-equiv=”Content-Language” content=”en-us”/> <!–[if lte IE 8]> <meta http-equiv=”X-UA-Compatible” content=”chrome=1″> <![endif]–> <!–[if IE 7]> <meta http-equiv=”X-UA-Compatible” content=”IE=8″ /> <![endif]–> <style type=”text/css”>body,html{display:block;position:relative;margin:0;padding:0;width:100%;height:100%;overflow:hidden;}iframe{display:block;position:relative;margin:0;padding:0;width:100%;height:100%;}</style> </head> <body> <iframe frameborder=”0″ width=”100%” height=”100%” src=”https://anti-virus.cloudflare.com/cdn-cgi/anti-virus-challenge?h=75706472616674706c75732e636f6d2c75706472616674706c75732e636f6d2c3536353738372c33323632373734&x=6fa47429cc8557d79559ab7bd901af7c&src=MACRO&p=80″></iframe> <script type=”text/javascript”> (function(w, d) { w.refresh = function() { w.location.href = ‘/plugin-info/?udm_action=connect’; }; })(window, window.document); </script> </body> </html> “;)

August 2, 2013 at 3:03 pm #18160

udadmin
Keymaster

If CloudFlare is still presenting that challenge, then the IP I just whitelisted can’t be the right one… can you double-check?

(This has happened twice before, so we’re confident that CloudFlare’s white-listing button works…)

David

August 2, 2013 at 3:07 pm #18161

gerrardpierce
User

BTW, database backup is 65mb as an sql file and 15mb as a compressed gz archive.

August 2, 2013 at 3:10 pm #18162

udadmin
Keymaster

That’s very big – do you have any gigantic tables in there (e.g. from statistics-gathering plugins) that you could cut out?

David

August 2, 2013 at 3:22 pm #18163

gerrardpierce
User

Both the web management interface and ping (domain is test.gamerdads.co.uk) give me 91.208.99.12 as an IP.

Yes, there probably are a couple of large tables in there that I can clear out. I will check with the provider about timeouts.

August 2, 2013 at 5:11 pm #18164

udadmin
Keymaster

Strange about the IP – that’s definitely white-listed in CloudFlare. Try this:

Create a file z.php in your WordPress site root, with these contents:

Quote:

<?php
require(‘wp-load.php’);
$x = wp_remote_get(‘https://ifconfig.me’);
var_dump($x);

Then visit it in your web browser, i.e. go to https://whatever.com/z.php. And see what IP address it reports.

August 3, 2013 at 1:41 pm #18167

gerrardpierce
User

I successfully activated the site, deleted the one table’s contents that was causing timeout issues and did a restore on a fresh site. It failed with the following message:

Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 76 bytes) in /var/sites/t/test.gamerdads.co.uk/public_html/wp-content/plugins/updraftplus/addons/migrator.php on line 412

I will try individual restores rather than all in one go and see what happens.

August 3, 2013 at 1:45 pm #18168

udadmin
Keymaster

Hi Gerrard,

Sorry that you’re having so much trouble!

256Mb of memory is fairly generous – I’ve never seen one run out with that limit. Do you have anything else installed in the test site that could be using lots of memory? If so, then de-activate it first.

David

August 3, 2013 at 1:48 pm #18169

udadmin
Keymaster

P.S. Would you be able to share your database file with us? It may be that it has gigantically long rows in it. We just finished some code to deal with that – though we were doing it pre-emptively because we’ve never yet had someone run out of memory during a Migration until you just now! We’d love to test on yours. If you can email to [email protected], or share with us via Dropbox or Google Drive, etc.

David
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