UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › Fail to Connect to Account
- This topic has 49 replies, 5 voices, and was last updated 11 years ago by udadmin.
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September 3, 2013 at 1:56 pm #18267gerrardpierceUser
Importantly, the memory limit issue only related to an apparent plugins issue and had no bearing on the migration/restore.
However, here is an interesting issue…
If I restore a site to a new vanilla install, everything goes well, however, when I restore again over a previous restore, some of the template settings (apparently stored in wp-options) are screwed up, i.e. they seem to be reset to default!? Could it be that restoring a themed site over a vanilla site (with default theme) works but restoring a themed site over the same themed site causes the reset???
September 3, 2013 at 9:39 pm #18268udadminKeymasterHi Gerrard,
Well, whatever is restored is meant to end up the same on the ‘new’ side as on the ‘old’ side. Things only tend to get awkward if inter-dependent components are restored in multiple steps instead of at the same time (e.g. a plugin + database are restored in two steps, and the plugin tweaks the database in the middle when it doesn’t see what it was expecting). If that’s happening to you, then it’s best to restore both at once (i.e. in the same operation).
David
September 4, 2013 at 8:45 am #18272gerrardpierceUserNo, I restore everything at once.
September 4, 2013 at 11:59 am #18273udadminKeymasterHi Gerrard,
If it seems that the database post-restoration ends up different to what it should be, then you can compare by hand the resulting database with the database backup file. The former can be read through your hosting company’s SQL control panel, which probably has phpMyAdmin somewhere (or use the plugin “SQL Executioner” if you can type SQL by hand) – the latter can be read by using 7-zip (https://7-zip.org) to decompress the database file and then opening it in a text editor. That they should be different sounds like magic – but I’ve learnt that with 60,000 users of UD, some ‘interesting’ things sometimes happen!
David
October 24, 2013 at 12:59 pm #18330David.clubbUserHello. I keep getting this error when trying to connect my Updraft account on WP – with the similar code
Errors occurred when trying to connect to UpdraftPlus.Com:
UpdraftPlus.Com returned a response which we could not understand (data: s:7047:”<!DOCTYPE html> <!–[if lt IE 7]> <html class=”no-js ie6 oldie” lang=”en-US”> <![endif]–> <!–[if IE 7]> <html class=”no-js ie7 oldie” lang=”en-US”> <![endif]–> <!–[if IE 8]> <html class=”no-js ie8 oldie” lang=”en-US”> <![endif]–> <!–[if gt IE 8]><!–> <html class=”no-js” lang=”en-US”> <!–<![endif]–> <head> <title>Attention Required! | CloudFlare</title> <meta charset=”UTF-8″ /> <meta http-equiv=”Content-Type” content=”text/html; charset=UTF-8″ /> <meta http-equiv=”X-UA-Compatible” content=”IE=Edge,chrome=1″ /> <meta name=”robots” content=”noindex, nofollow” /> <meta name=”viewport” content=”width=device-width,initial-scale=1,maximum-scale=1″ /> <link rel=”stylesheet” id=”cf_styles-css” href=”/cdn-cgi/styles/cf.errors.css” type=”text/css” media=”screen,projection” /> <!–[if lt IE 9]><link rel=”stylesheet” id=’cf_styles-ie-css’ href=”/cdn-cgi/styles/cf.errors.ie.css” type=”text/css” media=”screen,projection” /><![endif]–> <style type=”text/css”>body{margin:0;padding:0}</style> <!–[if lt IE 9]><script type=”text/javascript” src=”//cdnjs.cloudflare.com/ajax/libs/jquery/1.9.1/jquery.min.js”></script><![endif]–> <!–[if gte IE 9]><!–><script type=”text/javascript” src=”//cdnjs.cloudflare.com/ajax/libs/zepto/1.0/zepto.min.js”></script><!–<![endif]–> <script type=”text/javascript” src=”/cdn-cgi/scripts/cf.common.js”></script> <script type=”text/javascript” src=”/cdn-cgi/scripts/cf.challenge.js”></script> </head> <body> <div id=”cf-wrapper”> <div class=”cf-alert cf-alert-error cf-cookie-error” id=”cookie-alert” data-translate=”enable_cookies”>Please enable cookies.</div> <div id=”cf-error-details” class=”cf-error-details-wrapper”> <div class=”cf-wrapper cf-header cf-error-overview”> <h1 data-translate=”challenge_headline”>One more step</h1> <h2 class=”cf-subheadline”><span data-translate=”complete_sec_check”>Please complete the security check to access</span> updraftplus.com</h2> </div><!– /.header –> <div class=”cf-section cf-highlight cf-captcha-container”> <div class=”cf-wrapper”> <div class=”cf-columns two”> <div class=”cf-column”> <div class=”cf-highlight-inverse cf-form-stacked”> <form class=”challenge-form” id=”challenge-form” action=”/cdn-cgi/l/chk_captcha” method=”get”> <fieldset class=”cf-captcha-info”> <div id=”recaptcha_widget” style=”display:none”> <div class=”cf-captcha-actions”> <a href=”#” class=”cf-btn cf-btn-primary cf-icon-refresh” id=”recaptcha_reload”><span data-translate=”refresh”>Refresh</span></a> <a href=”#” class=”cf-btn cf-btn-primary cf-icon-announce recaptcha_only_if_audio” id=”recaptcha_show_image”><span data-translate=”show_image”>Show Image</span></a> <a href=”#” class=”cf-btn cf-btn-primary cf-icon-announce recaptcha_only_if_image” id=”recaptcha_show_audio”><span data-translate=”announce”>Announce</span></a> <a href=”#” class=”cf-btn cf-btn-primary cf-icon-question” id=”recaptcha_whatsthis” title=”This field helps us determine that you are human, and not an automated program trying to compromise the security system.”><span data-translate=”info”>Info</span></a> </div> <div id=”recaptcha_image” class=”cf-captcha-image”></div><!– /#recaptcha_image –> </div> <noscript> <iframe src=”//www.google.com/recaptcha/api/noscript?k=6LeT6gcAAAAAAAZ_yDmTMqPH57dJQZdQcu6VFqog” height=”300″ width=”500″ frameborder=”0″></iframe> <input type=”hidden” name=”recaptcha_response_field” value=”manual_challenge”> </noscript> </fieldset> <fieldset class=”form-content”> <label for=”captcha-text” data-translate=”enter_text_above”>Enter above text</label> <input type=”text” id=”recaptcha_response_field” name=”recaptcha_response_field” /> <label for=”challenge-message”><span data-translate=”msg_site_owner”>Leave a message for the site owner?</span> <small>(<span id=”challenge-message-character-count”>100</span> <span data-translate=”characters_left”>characters left</span>)</small></label> <textarea id=”challenge-message” name=”message” rows=”3″ maxlength=”100″></textarea> <input type=”hidden” id=”id” name=”id” value=”c26d225b3140412″ /> </fieldset> <fieldset class=”cf-form-actions”> <button type=”submit” class=”cf-btn cf-btn-accept”><span data-translate=”submit”>Submit</span></button> </fieldset> </form> </div> </div> <div class=”cf-column”> <div class=”cf-screenshot-container”> <span class=”cf-no-screenshot”></span> </div> </div> </div><!– /.columns –> </div> </div><!– /.captcha-container –> <div class=”cf-section cf-wrapper”> <div class=”cf-columns two”> <div class=”cf-column”> <h2 data-translate=”why_captcha_headline”>Why do I have to complete a CAPTCHA?</h2> <p data-translate=”why_captcha_detail”>Completing the CAPTCHA proves you are a human and gives you temporary access to the web property.</p> </div> <div class=”cf-column”> <h2 data-translate=”resolve_captcha_headline”>What can I do to prevent this in the future?</h2> <p data-translate=”resolve_captcha_antivirus”>If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware.</p> <p data-translate=”resolve_captcha_network”>If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices.</p> </div> </div> </div><!– /.section –> <div class=”cf-error-footer cf-wrapper”> <p> <span class=”cf-footer-item”>CloudFlare Ray ID: <strong>c26d225b3140412</strong></span> <span class=”cf-footer-separator”>•</span> <span class=”cf-footer-item”><span data-translate=”your_ip”>Your IP</span>: 65.254.225.177</span> <span class=”cf-footer-separator”>•</span> <span class=”cf-footer-item”><a data-orig-proto=”https” data-orig-ref=”cloudflare.com/support” id=”support_link” data-translate=”help” target=”_blank”>Help</a></span> <span class=”cf-footer-separator”>•</span> <span class=”cf-footer-item”><span data-translate=”performance_security_by”>Performance & security by</span> <a data-orig-proto=”https” data-orig-ref=”cloudflare.com” id=”cloudflare_link” target=”_blank”>CloudFlare</a></span> </p> </div><!– /.error-footer –> </div><!– /#cf-error-details –> </div><!– /#cf-wrapper –> <script type=”text/javascript”>var RecaptchaOptions = { theme: ‘custom’, custom_theme_widget: ‘recaptcha_widget’ };</script> <script src=”//www.google.com/recaptcha/api/challenge?k=6LeT6gcAAAAAAAZ_yDmTMqPH57dJQZdQcu6VFqog”></script> <s
Can I send you my IP address so it can be sorted? Thanks
October 24, 2013 at 1:12 pm #18331udadminKeymasterHi David,
Your IP address was in that dump. I’ve whitelisted you now. (Though, your sysadmin will probably want to know that Cloudflare have marked your IP as suspicious for some reason). You should be able to proceed.
David
October 24, 2013 at 1:27 pm #18332David.clubbUserThank you! And ah ok good to know
November 8, 2013 at 7:14 am #18356elefantasticoUserHi, I also have the same problem as David, the server I’m using is blacklisted.
I am trying to use migrator and the message I receive is:
Origin WP:
UpdraftPlus.Com returned a response which we could not understand (data: s:7046:”<!DOCTYPE html> <!–[if lt IE 7]> <html class=”no-js ie6 oldie” lang=”en-US”> <![endif]–> <!–[if IE 7]> <html class=”no-js ie7 oldie” lang=”en-US”> <![endif]–> <!–[if IE 8]> <html class=”no-js ie8 oldie” lang=”en-US”> <![endif]–> <!–[if gt IE 8]><!–> <html class=”no-js” lang=”en-US”> <!–<![endif]–> <head> <title>Attention Required! | CloudFlare</title> <meta charset=”UTF-8″ /> <meta http-equiv=”Content-Type” content=”text/html; charset=UTF-8″ /> <meta http-equiv=”X-UA-Compatible” content=”IE=Edge,chrome=1″ /> <meta name=”robots” content=”noindex, nofollow” /> <meta name=”viewport” content=”width=device-width,initial-scale=1,maximum-scale=1″ /> <link rel=”stylesheet” id=”cf_styles-css” href=”/cdn-cgi/styles/cf.errors.css” type=”text/css” media=”screen,projection” /> <!–[if lt IE 9]><link rel=”stylesheet” id=’cf_styles-ie-css’ href=”/cdn-cgi/styles/cf.errors.ie.css” type=”text/css” media=”screen,projection” /><![endif]–> <style type=”text/css”>body{margin:0;padding:0}</style> <!–[if lt IE 9]><script type=”text/javascript” src=”//cdnjs.cloudflare.com/ajax/libs/jquery/1.9.1/jquery.min.js”></script><![endif]–> <!–[if gte IE 9]><!–><script type=”text/javascript” src=”//cdnjs.cloudflare.com/ajax/libs/zepto/1.0/zepto.min.js”></script><!–<![endif]–> <script type=”text/javascript” src=”/cdn-cgi/scripts/cf.common.js”></script> <script type=”text/javascript” src=”/cdn-cgi/scripts/cf.challenge.js”></script> </head> <body> <div id=”cf-wrapper”> <div class=”cf-alert cf-alert-error cf-cookie-error” id=”cookie-alert” data-translate=”enable_cookies”>Please enable cookies.</div> <div id=”cf-error-details” class=”cf-error-details-wrapper”> <div class=”cf-wrapper cf-header cf-error-overview”> <h1 data-translate=”challenge_headline”>One more step</h1> <h2 class=”cf-subheadline”><span data-translate=”complete_sec_check”>Please complete the security check to access</span> updraftplus.com</h2> </div><!– /.header –> <div class=”cf-section cf-highlight cf-captcha-container”> <div class=”cf-wrapper”> <div class=”cf-columns two”> <div class=”cf-column”> <div class=”cf-highlight-inverse cf-form-stacked”> <form class=”challenge-form” id=”challenge-form” action=”/cdn-cgi/l/chk_captcha” method=”get”> <fieldset class=”cf-captcha-info”> <div id=”recaptcha_widget” style=”display:none”> <div class=”cf-captcha-actions”> <a href=”#” class=”cf-btn cf-btn-primary cf-icon-refresh” id=”recaptcha_reload”><span data-translate=”refresh”>Refresh</span></a> <a href=”#” class=”cf-btn cf-btn-primary cf-icon-announce recaptcha_only_if_audio” id=”recaptcha_show_image”><span data-translate=”show_image”>Show Image</span></a> <a href=”#” class=”cf-btn cf-btn-primary cf-icon-announce recaptcha_only_if_image” id=”recaptcha_show_audio”><span data-translate=”announce”>Announce</span></a> <a href=”#” class=”cf-btn cf-btn-primary cf-icon-question” id=”recaptcha_whatsthis” title=”This field helps us determine that you are human, and not an automated program trying to compromise the security system.”><span data-translate=”info”>Info</span></a> </div> <div id=”recaptcha_image” class=”cf-captcha-image”></div><!– /#recaptcha_image –> </div> <noscript> <iframe src=”//www.google.com/recaptcha/api/noscript?k=6LeT6gcAAAAAAAZ_yDmTMqPH57dJQZdQcu6VFqog” height=”300″ width=”500″ frameborder=”0″></iframe> <input type=”hidden” name=”recaptcha_response_field” value=”manual_challenge”> </noscript> </fieldset> <fieldset class=”form-content”> <label for=”captcha-text” data-translate=”enter_text_above”>Enter above text</label> <input type=”text” id=”recaptcha_response_field” name=”recaptcha_response_field” /> <label for=”challenge-message”><span data-translate=”msg_site_owner”>Leave a message for the site owner?</span> <small>(<span id=”challenge-message-character-count”>100</span> <span data-translate=”characters_left”>characters left</span>)</small></label> <textarea id=”challenge-message” name=”message” rows=”3″ maxlength=”100″></textarea> <input type=”hidden” id=”id” name=”id” value=”ca0739b130006d6″ /> </fieldset> <fieldset class=”cf-form-actions”> <button type=”submit” class=”cf-btn cf-btn-accept”><span data-translate=”submit”>Submit</span></button> </fieldset> </form> </div> </div> <div class=”cf-column”> <div class=”cf-screenshot-container”> <span class=”cf-no-screenshot”></span> </div> </div> </div><!– /.columns –> </div> </div><!– /.captcha-container –> <div class=”cf-section cf-wrapper”> <div class=”cf-columns two”> <div class=”cf-column”> <h2 data-translate=”why_captcha_headline”>Why do I have to complete a CAPTCHA?</h2> <p data-translate=”why_captcha_detail”>Completing the CAPTCHA proves you are a human and gives you temporary access to the web property.</p> </div> <div class=”cf-column”> <h2 data-translate=”resolve_captcha_headline”>What can I do to prevent this in the future?</h2> <p data-translate=”resolve_captcha_antivirus”>If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware.</p> <p data-translate=”resolve_captcha_network”>If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices.</p> </div> </div> </div><!– /.section –> <div class=”cf-error-footer cf-wrapper”> <p> <span class=”cf-footer-item”>CloudFlare Ray ID: <strong>ca0739b130006d6</strong></span> <span class=”cf-footer-separator”>•</span> <span class=”cf-footer-item”><span data-translate=”your_ip”>Your IP</span>: 31.170.164.31</span> <span class=”cf-footer-separator”>•</span> <span class=”cf-footer-item”><a data-orig-proto=”https” data-orig-ref=”cloudflare.com/support” id=”support_link” data-translate=”help” target=”_blank”>Help</a></span> <span class=”cf-footer-separator”>•</span> <span class=”cf-footer-item”><span data-translate=”performance_security_by”>Performance & security by</span> <a data-orig-proto=”https” data-orig-ref=”cloudflare.com” id=”cloudflare_link” target=”_blank”>CloudFlare</a></span> </p> </div><!– /.error-footer –> </div><!– /#cf-error-details –> </div><!– /#cf-wrapper –> <script type=”text/javascript”>var RecaptchaOptions = { theme: ‘custom’, custom_theme_widget: ‘recaptcha_widget’ };</script> <script src=”//www.google.com/recaptcha/api/challenge?k=6LeT6gcAAAAAAAZ_yDmTMqPH57dJQZdQcu6VFqog”></script> <script type=”text/javascript”> window._cf_translation = {}; </script> </body> </html> “;)
Destination WP:
UpdraftPlus.Com returned a response which we could not understand (data: s:7046:”<!DOCTYPE html> <!–[if lt IE 7]> <html class=”no-js ie6 oldie” lang=”en-US”> <![endif]–> <!–[if IE 7]> <html class=”no-js ie7 oldie” lang=”en-US”> <![endif]–> <!–[if IE 8]> <html class=”no-js ie8 oldie” lang=”en-US”> <![endif]–> <!–[if gt IE 8]><!–> <html class=”no-js” lang=”en-US”> <!–<![endif]–> <head> <title>Attention Required! | CloudFlare</title> <meta charset=”UTF-8″ /> <meta http-equiv=”Content-Type” content=”text/html; charset=UTF-8″ /> <meta http-equiv=”X-UA-Compatible” content=”IE=Edge,chrome=1″ /> <meta name=”robots” content=”noindex, nofollow” /> <meta name=”viewport” content=”width=device-width,initial-scale=1,maximum-scale=1″ /> <link rel=”stylesheet” id=”cf_styles-css” href=”/cdn-cgi/styles/cf.errors.css” type=”text/css” media=”screen,projection” /> <!–[if lt IE 9]><link rel=”stylesheet” id=’cf_styles-ie-css’ href=”/cdn-cgi/styles/cf.errors.ie.css” type=”text/css” media=”screen,projection” /><![endif]–> <style type=”text/css”>body{margin:0;padding:0}</style> <!–[if lt IE 9]><script type=”text/javascript” src=”//cdnjs.cloudflare.com/ajax/libs/jquery/1.9.1/jquery.min.js”></script><![endif]–> <!–[if gte IE 9]><!–><script type=”text/javascript” src=”//cdnjs.cloudflare.com/ajax/libs/zepto/1.0/zepto.min.js”></script><!–<![endif]–> <script type=”text/javascript” src=”/cdn-cgi/scripts/cf.common.js”></script> <script type=”text/javascript” src=”/cdn-cgi/scripts/cf.challenge.js”></script> </head> <body> <div id=”cf-wrapper”> <div class=”cf-alert cf-alert-error cf-cookie-error” id=”cookie-alert” data-translate=”enable_cookies”>Please enable cookies.</div> <div id=”cf-error-details” class=”cf-error-details-wrapper”> <div class=”cf-wrapper cf-header cf-error-overview”> <h1 data-translate=”challenge_headline”>One more step</h1> <h2 class=”cf-subheadline”><span data-translate=”complete_sec_check”>Please complete the security check to access</span> updraftplus.com</h2> </div><!– /.header –> <div class=”cf-section cf-highlight cf-captcha-container”> <div class=”cf-wrapper”> <div class=”cf-columns two”> <div class=”cf-column”> <div class=”cf-highlight-inverse cf-form-stacked”> <form class=”challenge-form” id=”challenge-form” action=”/cdn-cgi/l/chk_captcha” method=”get”> <fieldset class=”cf-captcha-info”> <div id=”recaptcha_widget” style=”display:none”> <div class=”cf-captcha-actions”> <a href=”#” class=”cf-btn cf-btn-primary cf-icon-refresh” id=”recaptcha_reload”><span data-translate=”refresh”>Refresh</span></a> <a href=”#” class=”cf-btn cf-btn-primary cf-icon-announce recaptcha_only_if_audio” id=”recaptcha_show_image”><span data-translate=”show_image”>Show Image</span></a> <a href=”#” class=”cf-btn cf-btn-primary cf-icon-announce recaptcha_only_if_image” id=”recaptcha_show_audio”><span data-translate=”announce”>Announce</span></a> <a href=”#” class=”cf-btn cf-btn-primary cf-icon-question” id=”recaptcha_whatsthis” title=”This field helps us determine that you are human, and not an automated program trying to compromise the security system.”><span data-translate=”info”>Info</span></a> </div> <div id=”recaptcha_image” class=”cf-captcha-image”></div><!– /#recaptcha_image –> </div> <noscript> <iframe src=”//www.google.com/recaptcha/api/noscript?k=6LeT6gcAAAAAAAZ_yDmTMqPH57dJQZdQcu6VFqog” height=”300″ width=”500″ frameborder=”0″></iframe> <input type=”hidden” name=”recaptcha_response_field” value=”manual_challenge”> </noscript> </fieldset> <fieldset class=”form-content”> <label for=”captcha-text” data-translate=”enter_text_above”>Enter above text</label> <input type=”text” id=”recaptcha_response_field” name=”recaptcha_response_field” /> <label for=”challenge-message”><span data-translate=”msg_site_owner”>Leave a message for the site owner?</span> <small>(<span id=”challenge-message-character-count”>100</span> <span data-translate=”characters_left”>characters left</span>)</small></label> <textarea id=”challenge-message” name=”message” rows=”3″ maxlength=”100″></textarea> <input type=”hidden” id=”id” name=”id” value=”ca06ad3cd7506d6″ /> </fieldset> <fieldset class=”cf-form-actions”> <button type=”submit” class=”cf-btn cf-btn-accept”><span data-translate=”submit”>Submit</span></button> </fieldset> </form> </div> </div> <div class=”cf-column”> <div class=”cf-screenshot-container”> <span class=”cf-no-screenshot”></span> </div> </div> </div><!– /.columns –> </div> </div><!– /.captcha-container –> <div class=”cf-section cf-wrapper”> <div class=”cf-columns two”> <div class=”cf-column”> <h2 data-translate=”why_captcha_headline”>Why do I have to complete a CAPTCHA?</h2> <p data-translate=”why_captcha_detail”>Completing the CAPTCHA proves you are a human and gives you temporary access to the web property.</p> </div> <div class=”cf-column”> <h2 data-translate=”resolve_captcha_headline”>What can I do to prevent this in the future?</h2> <p data-translate=”resolve_captcha_antivirus”>If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware.</p> <p data-translate=”resolve_captcha_network”>If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices.</p> </div> </div> </div><!– /.section –> <div class=”cf-error-footer cf-wrapper”> <p> <span class=”cf-footer-item”>CloudFlare Ray ID: <strong>ca06ad3cd7506d6</strong></span> <span class=”cf-footer-separator”>•</span> <span class=”cf-footer-item”><span data-translate=”your_ip”>Your IP</span>: 31.170.164.24</span> <span class=”cf-footer-separator”>•</span> <span class=”cf-footer-item”><a data-orig-proto=”https” data-orig-ref=”cloudflare.com/support” id=”support_link” data-translate=”help” target=”_blank”>Help</a></span> <span class=”cf-footer-separator”>•</span> <span class=”cf-footer-item”><span data-translate=”performance_security_by”>Performance & security by</span> <a data-orig-proto=”https” data-orig-ref=”cloudflare.com” id=”cloudflare_link” target=”_blank”>CloudFlare</a></span> </p> </div><!– /.error-footer –> </div><!– /#cf-error-details –> </div><!– /#cf-wrapper –> <script type=”text/javascript”>var RecaptchaOptions = { theme: ‘custom’, custom_theme_widget: ‘recaptcha_widget’ };</script> <script src=”//www.google.com/recaptcha/api/challenge?k=6LeT6gcAAAAAAAZ_yDmTMqPH57dJQZdQcu6VFqog”></script> <script type=”text/javascript”> window._cf_translation = {}; </script> </body> </html> “;)
Thank you.
November 8, 2013 at 7:38 am #18357udadminKeymasterHi alejandro,
I’ve white-listed your IP addresses now, so you should be able to connect. You might want to alert your hosting company that Cloudflare consider their servers as suspect (probably they host websites with malware on them).
David
December 16, 2013 at 6:56 pm #18432RobertUserI have the same issue, I believe. I downloaded and installed the plugin fine on a multisite install on my local machine, which I need to migrate to a staging server for the client to review.
However, when I submit my account details I get an error that says “You do not have sufficient permissions to access this page.”
December 17, 2013 at 1:38 am #18438udadminKeymasterHi Robert,
That sounds like a different issue… but, anyway, I’ve emailed you a copy of the plugin with all the addons included, so de-install and then re-install using that.
Best wishes,
DavidDecember 17, 2013 at 8:32 am #18440udadminKeymasterHi Robert,
I got two bounce-back messages from your e-mail server. I’m not sure if the plugin got through. Do let me know if it didn’t.
Best wishes,
DavidDecember 17, 2013 at 11:34 am #18442RobertUserHi David,
Thanks for trying – no idea what’s causing that. I’ve updated my profile to an alternative email address – if you could try again I’d appreciate it.
December 17, 2013 at 12:11 pm #18444udadminKeymasterHi Robert,
I’ve sent it again, just now.
Best wishes,
DavidDecember 17, 2013 at 12:46 pm #18446RobertUserI’m not receiving anything from you on that account either David.
I’ll stick my Yahoo account into my profile instead, just in case it’s meeting resistance from the company mail server.
This isn’t really a sustainable way of solving this problem, though, is it? If I can’t even get it to work locally out of the box, I don’t have high hopes for being able to deploy on the stage or the live server. Either way, the client needs to see this today, so if I can’t get it working I’ll need to look at alternatives.
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