Frustrated – not able to use my purchases

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  • This topic has 3 replies, 3 voices, and was last updated 7 years ago by aporter.
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  • December 17, 2017 at 7:54 pm #249940
    Nissar
    Participant

    Hi UpdraftPlus support team,

    I am getting very frustrated with your product.
    I renewed my license, and I also purchased the One-Drive Add-on.
    However,I am not able to use it.
    The message shows up over and over again, and when click the link – it takes me back to the same page, and shows me the same message.

    Hope you guys can help!!

    December 17, 2017 at 8:46 pm #249943
    Fred
    Participant

    What message are you seeing Nissar?
    Just wondering Nissar which version of OneDrive are you trying to connect to? ST+ only connects to OD personal and not ODfB!

    December 18, 2017 at 1:41 am #249974
    Nissar
    Participant

    Hi – I am aware that it is OneDrive personal only.
    To show you proof of my problem -here’s a GIF/image I created.

    December 19, 2017 at 3:03 pm #250245
    aporter
    Moderator

    Hi,

    Sorry for the delay.

    Could you temporarily disable all the other plugins on the site and then click the link?

    The link should take you to the OneDrive signin page, where you can continue the auth process.

    Best Wishes,

    Ashley

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