Google Drive backup issue – need to authorize

[FiavvekParticipant]

Hello,

I am trying to use UpdraftPlus to create a backup to Google Drive and am coming up against:

Have not yet obtained an access token from Google – you need to authorise or re-authorise your connection to Google Drive. (cURL error 7: Failed to connect to auth.updraftplus.com port 443: Connection refused) (http_request_failed)

Log file snippet reads:

0140.446 (0) Cloud backup selection (1/1): googledrive with instance (1/1) (last)
0140.450 (0) Beginning dispatch of backup to remote (googledrive) (instance identifier **** )
0140.596 (0) ERROR: Have not yet obtained an access token from Google (has the user authorised?) (cURL error 7: Failed to connect to auth.updraftplus.com port 443: Connection refused) (http_request_failed)
0140.598 (0) An error condition has occurred for the first time during this job

I have tried following the solutions on this forum such as removing the backup, wiping settings and so on but am still coming with nothing. Do you have any ideas or anything I can provide to help come to a resolution for this?

Many thanks,
—
Fiavvek

[Dee NutbourneModerator]

Hi,

Apologies, it appears that the UpdraftPlus Google Drive app is refusing the connection from your site.

Please could you try entering your site’s IP address int the following form:
https://updraftplus.com/unblock-ip-address/

Then reauthenticate with Google Drive and attempt a new backup.

Best Wishes,
David N

[FiavvekParticipant]

Still getting the same issue… Now it will not even let me log in to the UpdraftPlus plugin so I can’t even try to back anything up!

[Bryle CroduaModerator]

Hi,

What error do you get when logging in to your site? Can you also try asking your host/server admin to check on the PHP error?

Regards,
Bryle

[FiavvekParticipant]

I am getting “cURL error 7: Failed to connect to updraftplus.com port 443: Connection refused” when trying to log on using the updraftplus plugin. Not even using the backup function at all (I have disabled the google drive option now). It seems to me that it is a failure of communication of my server with UpdraftPlus… Will have to look into it in a bit more depth at some point and dig into your source code.

[Bryle CroduaModerator]

Hi,

cURL error 7 is a ‘failed to connect’ error. The error indicates that the network that UpdraftPlus is attempting to connect to is unreachable. This shows that the connection isn’t being blocked, but is failing to reach the UpdraftPlus.com servers.

Can you try to check with your host please?

Best Wishes,
Bryle

[FiavvekParticipant]

I am seeing “PHP Warning: fopen(photography-portfolio/photography-portfolio.php): failed to open stream: No such file or directory in /srv/birdwoman.net/public/htdocs/wp-includes/functions.php on line 4848, referrer: https://birdwoman.net/wp-admin/options-general.php?page=updraftplus”

I am trying to use it on the Birdwoman.net site as you may have guessed and a different plugin I am using is the photography-portfolio one as that allows us to have a nice gallery.

This is despite me setting the permissions correctly as far as I can tell…

[Bryle CroduaModerator]

Hi,

When or where does the error appear? Please can you send us a screenshot? Please use this online tool https://snag.gy/ to take screenshots and post the link here.

Regards,
Bryle

[FiavvekParticipant]

https://snag.gy/Y5rTVq.jpg – it is obtained quite literally when I try to log in with the UpdraftPlus plugin. Sorry to not be clear…

Hopefully that screenshot will help clarify things!

[FiavvekParticipant]

Any joy with this Bryle?

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