How do I upgrade

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Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • March 8, 2019 at 7:56 pm #360902
    Ron
    Participant

    Hello:

    I paid the renewal upgrade fee on Feb 10, 2019 but I still get out of date warnings. How do I upgrade this software? I find your software and website very confusing and don’t have endless time to read websites.

    Warning: The installed version of UpdraftPlus Backup/Restore has not been tested on your version of WordPress (5.0.3). It has been tested up to version 4.9. You should update UpdraftPlus to make sure that you have a version that has been tested for compatibility.

    Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.

    Dismiss from main dashboard (for 2 weeks)

    March 11, 2019 at 5:06 am #361578
    Bryle Crodua
    Moderator

    Hi Ron,

    Apologies for the late reply.

    Please can you provide us the email address that is associated with your UpdraftPlus.com account? So we can check the licences.

    Regards,
    Bryle

    March 11, 2019 at 4:11 pm #361767
    Ron
    Participant
    This reply has been marked as private.
    March 12, 2019 at 4:45 pm #362220
    Bryle Crodua
    Moderator

    Hi Ron,

    It appears that our licencing server did not recognise your purchase as a renewal.
    I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

    Best Wishes,
    Bryle

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