How to assign om the right license?

[LindaParticipant]

Hi – Somehow we had two licenses last year – and therefor our sites are on different licenses. Some expires in january 2019 – and others in january 2020… How do I get all the sites on the license that ends january 2020?
See this screenshot: https://www.dropbox.com/s/ylbqyal7yoo6oi6/2018-12-20_10h26_08.png?dl=0 The sites on top is on the 2020-license – and the one below is on the 2019 license…

[Bryle CroduaModerator]

Hi Linda,

I’m afraid you will have to really renew the licences on different dates.

If you have Multisite add-ons, it would be better to upgrade to UpdraftPlus Premium licence.

Regards,
Bryle

[LindaParticipant]

Oh – I must have renewed the wrong license – cause I bought a license with unlimited sites, so I should not have two licenses… Is there a way that I can return the license I just renewed and insted renew the other license?

[LindaParticipant]

Also – I do not have the Buy again-link on that order? https://screenpresso.com/=dQE4c

[LindaParticipant]

I just made a video, so you can see that my two earlier licenses was premium and with unlimited sites. i just renewed on of the, since I do not think I need two if they have unlimited sites?
Also i do not have multisites, but I do have the premium license as always…
See this video: https://youtu.be/i03g8l8Y1Ek

[Dee NutbourneModerator]

Hi Linda,

Apologies for the delay.

From our records, it appears that you renewed to the 35 site Agency licence. The old Developer licence no longer exists, and has been replaced by the 35 site Agency licence and the unlimited Enterprise licence.

Our system should have recommended the new unlimited licence for your renewal, but it appears that this was not the case.

Please could you open a support ticket here, and ask for it to be assigned to David N? I can then refund your latest purchase and provide instructions on renewing the unlimited licence.

Best Wishes,
David N

[Author]

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