how to uninstall a site from my purchase?

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • August 9, 2016 at 8:41 pm #167433
    Erkan
    Participant

    Hi – I want to uninstall / remove the license from 2 websites – how do I do it?

    August 10, 2016 at 5:30 pm #167550
    Dee Nutbourne
    Moderator

    Hi,

    As standard, UpdraftPlus licences are non-transferable between sites. As such, they cannot usually be unassigned.

    However, I can reset your licences for you as a courtesy. Could you send me the order number for your latest purchase, and a list of the licences you wish to unassign?

    You can set your reply as private.

    Best Wishes,
    David N

    August 10, 2016 at 6:20 pm #167556
    Erkan
    Participant
    This reply has been marked as private.
    August 11, 2016 at 3:19 pm #167710
    Dee Nutbourne
    Moderator

    Hi,

    I have reset the licences for you now.
    Please ensure that UpdraftPlus Premium has been completely removed from those sites, if applicable.

    Best Wishes,
    David N

    February 17, 2019 at 4:50 pm #349577
    Dennis
    Participant
    This reply has been marked as private.
    February 18, 2019 at 7:32 pm #350052
    Bryle Crodua
    Moderator

    Hi Dennis,

    I have reset the licences for you now.

    Regards,
    Bryle

    February 26, 2019 at 12:31 am #356632
    Dennis
    Participant

    Thank you, but there is one more that I forgot to reset. Can you remove this one for me too?

    Front Page

    February 26, 2019 at 7:32 pm #356932
    Bryle Crodua
    Moderator

    Hi Dennis,

    I can’t seem to find the site on the list.

    Regards,
    Bryle

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Viewing 8 posts - 1 through 8 (of 8 total)
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