- This topic has 3 replies, 2 voices, and was last updated 4 years, 1 month ago by Bryle Crodua.
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Posts
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Dear sir/madam. Yeasterday I decided to go ahead based on your aggressive marketing of UpDraft Plus Premium on my site. I succeeded to pay. Then I followed the link according to your instructions. When I opened the UpDraft Plus again I did not see any difference to the previous which I expected to be “no Premium”-version. I did not see any sign of the promised new addons either.
Now I check my old bills and recognised having paid and bought the Premium already 11 months ago.
Questions:
1. How do I get refund of partly double payment.
2. Why do you keep marketing for me a product upgrade which I already have. There is no visual sign of having “Premium”.
3. How do you guarantee that you do not invoice from my credit card further on the both orders?
I am confused an angry. I consider UpDraftPlus a good product for me but now you have been doing a lousy marketing, unfair and not honest.
Best regards
JormaHi,
Apologies for the inconvenience. I’m afraid this is a bug for our UpdraftPlus subscription license. We are still working on a fix for this but this should only happen on your first year. Your Subscription #474978 will auto renew on December 05, 2020.
If you want to cancel/refund your subscription, please send us a support request here – https://updraftplus.com/paid-support-requests/.
Regards,
Bryle
- The topic ‘I bought UpDraft Plus Premium twice, how to get refund’ is closed to new replies.