Images not transferred during migration

[james9Participant]

Hi,

Just migrated my site (pretty much successfully) but the images haven’t transferred across, do you have any ideas how I can fix this?

Many thanks,

James

[james9Participant]

This is the code on the Restoration page:

Final checks
Looking for uploads archive: file name: backup_2018-05-24-1141_Newman_Thomson_86a942402d41-uploads.zip
Archive is expected to be size: 102370.3 KB: OK
Looking for uploads archive: file name: backup_2018-05-24-1141_Newman_Thomson_86a942402d41-uploads2.zip
Archive is expected to be size: 106391 KB: OK
Looking for uploads archive: file name: backup_2018-05-24-1141_Newman_Thomson_86a942402d41-uploads3.zip
Archive is expected to be size: 50788.6 KB: OK
Looking for others archive: file name: backup_2018-05-24-1141_Newman_Thomson_86a942402d41-others.zip
Archive is expected to be size: 975.5 KB: OK
Uploads
Unpacking backup… (backup_2018-05-24-1141_Newman_Thomson_86a942402d41-uploads.zip, 100 Mb)
/srv/bindings/7d6ee36c45e34a349549a8ee7d8ebf47/code/wp-content/updraft/uploads-old: This directory already exists, and will be replaced
/srv/bindings/7d6ee36c45e34a349549a8ee7d8ebf47/code/wp-content/uploads-old: This directory already exists, and will be replaced
Moving old data out of the way…
Moving unpacked backup into place…
Warning: copy(): The first argument to copy() function cannot be a directory in /srv/bindings/7d6ee36c45e34a349549a8ee7d8ebf47/code/wp-admin/includes/class-wp-filesystem-direct.php on line 243 Error message: Could not move the files into place. Check your file permissions.
Error data: /srv/bindings/7d6ee36c45e34a349549a8ee7d8ebf47/code/wp-content/upgrade/e2858baa/uploads/et_temp -> /srv/bindings/7d6ee36c45e34a349549a8ee7d8ebf47/code/wp-content/uploads/et_temp

Restore failed…

Error data: /srv/bindings/7d6ee36c45e34a349549a8ee7d8ebf47/code/wp-content/upgrade/e2858baa/uploads/et_temp -> /srv/bindings/7d6ee36c45e34a349549a8ee7d8ebf47/code/wp-content/uploads/et_temp

[james9Participant]

Hi,

Any chance of having this looked into please? I see other posts have been replied to but this seems to have been missed.

Many thanks,

James

[Bryle CroduaModerator]

Hi James,

Apologies for the delay.

To help us work out the cause of your problem, can you please send us a copy of the migration log?
You can find this log in the ‘wp-content/updraft’ directory of your new site location.
You can send the log file as an attachment or copy the contents into an online tool (such as https://pastebin.com/ )

Best Wishes,
Bryle

[james9Participant]

Hi Bryle,

Thanks for the reply, there a quite a few zip files in that location, what am i looking for specifically?

Thanks,

James

[james9Participant]

Sorry meant .txt files not .zips

[Dee NutbourneModerator]

Hi James,

Apologies for the delay.

From the log, it appears that UpdraftPlus is unable to move the old files out of the way.

Please could you check the amount of free disk quota on your hosting account?

If the account is not full, you will need to ask your hosts/server admin to check the file permissions and ownership of the ‘wp-admin’ folder, and make sure that the PHP webuser has full access.

Best Wishes,
David N

[james9Participant]

Hi David,

I have spoken with the host, and they reckon there isn’t a problem with storage space?

I just tried to manually upload the images and every single one is failing.

Slight problem as well now is that the previous hosting has expired, when it was supposed to auto-renew.

Thanks in advance,

[Dee NutbourneModerator]

Hi,

If the images are failing to be manually upload, then there is a permissions or space issue with the hosting.

Do you receive any error messages when uploading manually?
I would also recommend passing on any error messages to your hosts.

Best Wishes,
David N

[james9Participant]

Hi David,

I have now got this working, by re-uploading the whole uploads directory manually, that said, the back-up is now throwing up a lot of errors.

I have the log, but it is too large to transfer using pastebin.

[Dee NutbourneModerator]

Hi,

Please could you send us a copy of the log via in a support ticket:
https://updraftplus.com/paid-support-requests/

Best Wishes,
David N

[james9Participant]

Hi David,

I’ve sent a ticket over.

Many thanks,

[Author]

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