Install issue

UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › Install issue

Tagged: , ,

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • September 10, 2018 at 3:51 pm #304601
    olivier.dutel
    Participant

    Hey UpdraftPlus Team,

    I just installed a brand new Worpress instance (4.9.8) without any other plugins, default theme activated, no SSL.
    I download the UD+ latest version (2.14.13) from my account page and install it.
    The install fails with the message “unable to copy file updraftplus/vendor/aws/aws-sdk-php/src/Aws/Iam/Exception/InvalidInputException.php”
    I tried twice with the same result.
    Any idea guys?

    September 10, 2018 at 5:13 pm #304631
    Dee Nutbourne
    Moderator

    Hi,

    It is possible that the file is being blocked by some security mechanism on your server.
    Please could you ask your server admin/hosts to check any security/error logs for the site/server?

    If you have FTP access, you can attempt to upload the plugin manually.
    To do so, unzip the plugin file and upload the contents to the wp-content/plugins directory.
    You should then see UpdraftPlus ready for activation in the WP Admin plugins list.

    Best Wishes,
    David N

    September 10, 2018 at 5:32 pm #304645
    olivier.dutel
    Participant

    Thank you David, that’s what I’ve done finally, I think it’s rather a file upload restriction. The update process acts the same way, so I have to solve this restriction issue to be more convenient :)
    Best regards

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)
  • The topic ‘Install issue’ is closed to new replies.