- This topic has 3 replies, 2 voices, and was last updated 5 years, 2 months ago by Bryle Crodua.
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I have a number of Updraft site licenses, and have been backing up each one to SFTP for a couple of years now. No problems at all. 10 days ago, I upgraded my server hardware (dedicated server at Dreamhost) which changed the address. Now I have this odd experience: at least one of the sites continues to backup just fine, but several others refuse, with the error “updraft_send_command: error: updraftplus: could not parse the JSON (502)”.
So, from that, I determine that it’s NOT a server-wide issue, else -all- sites would fail, not just some. I tried removing the license activation to one of the problem sites and then reactivating it. That did not work. I added in the MD5 key to the server. That did not work. I deleted the SFTP entry and created a new one. That did not work.
All of the backups are going to one main directory, and then to a given subdirectory. Therefore the login and password for all the sites is identical.
The JSON error pops up -immediately- (not after a delay.)
I have opened a ticket with Dreamhost, but given that some of the sites backup just fine, I suspect I’ll get back “check with Updraft; JSON is working fine here.”
Suggestions on how to reset everything and try over, and/or anything else that might allow me to continue using SFTP would be appreciated!
Hi,
“502 (UpdraftPlus: could not parse the JSON)”
The usual cause of the error you are getting is a timeout in PHP-FPM. Can you consult your web hosting company to check if that is the case, and what they suggest? (What is the timeout? The default is 60 seconds in PHP-FPM; so the server would have to be hugely overloaded for that… so I suspect there is more to it, but the server admin is the person with the access to find out).
Regards,
BryleHi,
Glad you were able to fix the issue and thanks for sharing the fix.
Regards,
Bryle
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