just renewed but dont have one of the websites

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Viewing 11 posts - 1 through 11 (of 11 total)
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  • January 14, 2018 at 2:43 am #254897
    James Swartz
    Participant

    I just renewed 2 of my site licenses, but realized an old site was on the list. I don’t have the other site any longer and it was renewed. Can you please remove this site and assign the license to the my next site in line? Its the first website on the list.

    January 15, 2018 at 8:40 am #255095
    Bryle Crodua
    Moderator

    Hi James,

    As standard, UpdraftPlus Premium licences are non-transferable so cannot usually be unassigned from a site. However, if the site is used as a staging site or no longer exists, we can reset the licences for you as a courtesy.

    Can you provide us the name of the website or domain name that you wish to reset?

    Kind Regards,
    Bryle

    January 15, 2018 at 11:50 am #255115
    Nicolas
    Participant

    Hi I have renew a one drive license for my website (premium.so) but the license have been renewed for another website that I don’t use(holidays.group).

    So far I am not being able to install one drive in my wordpress.

    Can you help me please

    January 15, 2018 at 2:24 pm #255145
    James Swartz
    Participant

    Bryle, I’m not sure what you did, but this is completely not right now. I paid for 2 licenses to be renewed. I do not own the site bestofsnorkelgear.com anymore. Please delete this site from anything.

    January 15, 2018 at 2:26 pm #255147
    James Swartz
    Participant

    Also, I don’t know where you got this staging site you have listed on their. Please delete that. It also seems you deleted one of my websites

    January 15, 2018 at 2:29 pm #255149
    James Swartz
    Participant

    Also, I didnt want to renew the migration, I did not pay for this. You should have asked me about anything before you went and made changes

    January 15, 2018 at 2:37 pm #255152
    James Swartz
    Participant

    There should only be 3 websites total on my account. no staging sites or anything else. Please delete bestofsnorkelgear.com.

    January 16, 2018 at 5:31 am #255282
    Nicolas
    Participant
    This reply has been marked as private.
    January 16, 2018 at 5:33 am #255283
    Nicolas
    Participant
    This reply has been marked as private.
    January 16, 2018 at 2:50 pm #255364
    Dee Nutbourne
    Moderator

    Hi James,

    The sites in question have been removed.

    Please could you refresh the connection to your account on each of your sites?
    This can be done through the UpdraftPlus Premium/Extensions tab.

    Best Wishes,
    David N

    January 16, 2018 at 2:53 pm #255365
    Dee Nutbourne
    Moderator

    Hi Nicolas,

    I have reset the license for you now.
    Please can you reconnect the currently live site to your account via the Premium/Extenstions tab?
    You should then be able to activate the add-on.

    Best Wishes,
    David N

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