Licence renew

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • March 21, 2023 at 3:55 pm #1741845
    Marine
    Participant

    Hello guys,

    For almost 2 weeks now, I don’t manage to find any help, so maybe your will.
    I was 1 month on holidays (luck me) but during this period I’ve missed the annual renew of my Premium licence so it is cancelled (the plugin is set up on more than 50 websites).
    How I can get the link back because the price is almost half of a new one. And if I subscribe to a new one, do I have to re-set all the websites ? or is the licence linked to my account.
    Tx a lot guys if you have the answers or a link to contact someone because as my licence is expired I can’t use the form (I’ve tried via Twitter or the pre-sale form but nobody fixed my issue)
    Marine

    March 21, 2023 at 3:55 pm #1741846
    Marine
    Participant
    This reply has been marked as moderator-only.
    March 21, 2023 at 6:48 pm #1741980
    Steve
    Participant

    I’ve got a similar issue, although not as big as yours. I have a small premium license and went to renew. It says the status is “Cancelled” and won’t let me renew at the reduced price. I’d like to renew ASAP.

    • This reply was modified 1 year, 8 months ago by Steve.
    March 22, 2023 at 4:11 am #1742425
    Bryle Crodua
    Moderator

    Hi Marine,

    Once you have renewed, system automatically update the list of sites to the new licence.

    To renew your access, simply purchase the same product again and select the ‘This is a renewal’ checkbox at checkout (try adding ‘fortyoffrenewal’ coupon code).
To buy the same product again, you can either go to the shop and select ‘Subscription’ renewal method.

    Regards,

    Bryle

    March 22, 2023 at 4:12 am #1742428
    Bryle Crodua
    Moderator

    Hi Steve,

    Can you provide us the account email, so I can check?
    You can tick the box ‘set as private reply’.

    Kind Regards,
    Bryle

    March 22, 2023 at 8:14 am #1742567
    Marine
    Participant
    This reply has been marked as private.
    March 22, 2023 at 11:46 am #1742755
    Steve
    Participant
    This reply has been marked as private.
    March 22, 2023 at 1:50 pm #1742813
    Bryle Crodua
    Moderator

    Hi Marine,

    You might have missed to input the coupon.

    I have processed the partial refund for you now.
    Please allow a few days for the funds to show in your account.

    Regards,
    Bryle

    March 22, 2023 at 1:52 pm #1742819
    Bryle Crodua
    Moderator

    Hi Steve,

    To renew your access, simply purchase the same product again and select the ‘This is a renewal’ checkbox at checkout (try adding ‘fortyoffrenewal’ coupon code).
To buy the same product again, you can either go to the shop and select ‘Subscription’ renewal method.

    Regards,

    Bryle

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