multiple sites show my license is expireed

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  • This topic has 5 replies, 2 voices, and was last updated 5 years ago by Bryle Crodua.
Viewing 6 posts - 1 through 6 (of 6 total)
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  • December 10, 2019 at 2:39 pm #475844
    david.wischmeier
    Participant

    I renewed my subscription but multiple sites continue to show I am expired even though it is in fact renewed under my subscriptions.
    I uninstalled cleared cache and reinstalled/logged in with my credentials. Message continues to appear. Is there a problem with the license server?

    December 10, 2019 at 2:42 pm #475853
    Bryle Crodua
    Moderator

    Hi,

    Apologies.
    To further check on this, could you provide us your UpdraftPlus account email?

    Regards,
    Bryle

    December 10, 2019 at 3:00 pm #475856
    david.wischmeier
    Participant
    This reply has been marked as private.
    December 10, 2019 at 3:40 pm #475870
    Bryle Crodua
    Moderator

    Hi,

    It appears that our licencing server did not recognise your purchase as a renewal.
    I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

    Best Wishes,
    Bryle

    December 10, 2019 at 3:46 pm #475876
    david.wischmeier
    Participant

    Dismissed, refreshed, and reactivated add-ons. Confirmed. Thank You

    December 11, 2019 at 4:36 pm #476495
    Bryle Crodua
    Moderator

    Hi,

    Great! Glad it is fixed now.

    Thanks,
    Bryle

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