Multisite WP AddOns not visible

[Michel WaltherParticipant]

Hi,
we prchased Updraftplus premium to get the feature for multiblogs to save them separat.
Right now we face the problem that the plugin says under tab premium/extensions
You are presently connected to an UpdraftPlus.Com account.

If you bought new add-ons, then follow this link to refresh your connection. Note that after you have claimed your add-ons, you can remove your password (but not the email address) from the settings below, without affecting this site’s access to updates.

Ok. i click the link but nothing happend. just connecting runs all the time and the browser shows

Unexpected response: Security check (This is usually caused by your dashboard page having been open a long time, and the included security tokens having since expired. Therefore, please reload the page.)

How can i enable the extensions?

[Michel WaltherParticipant]

This reply has been marked as moderator-only.

[VanessaModerator]

Hi,

What is the site URL and what is your version number?
It looks like you have already downloaded a fully activated version of the plugin and have assigned a Premium licence to one site.
If you version number ends in a .25 you have all addons including the multisite add on enabled (if this is not enabled you will get a warning telling you that multisites are not supported.

[Michel WaltherParticipant]

url: vr-blog.de
version: 2.24.11.26

it looks like that updraftplus has more problems

i ran a backup for the whole multiblog and if i press show logfile ore i go to settings/advanced tools/Updraftcentral view recent Updraft central log events i get
updraftcentral_send_command: error: updraftplus: could not parse the JSON (502)

thx

[VanessaModerator]

Hi,

If your version number ends in a 26. You have all add ons (including the multisite one installed). I have checked an this site does have a licences fully assigned. You do have the multisite add on active.
Please note you do not see this add on an option. If UpdraftPlus see that you have a multisite add on it will automatically use the add on.
Could not parse the JSON (502)- The usual cause of the error you are getting is a timeout in PHP-FPM. Can you consult your web hosting company to check if that is the case, and what they suggest? (What is the timeout?)

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