My licence has been degraded after renewal!

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  • June 21, 2019 at 10:23 am #402732
    nielsverwaal
    Participant

    I’m so disappointed. Please help me. I renewed my Premium licence (Licence type: Developer (unlimited sites) and got a renewal discount. 66 dollars instead of 110. And I had problems updating so I checked my account page and now my licence has been degraded to: Licence type: Agency (up to 35 sites). SAY WHAT????!!!!! Please correct this and give me my original license back!!! My order #335820 was placed on January 10, 2019 and is currently Completed. Please help, this is urgent, lot’s of customer websites depending on this. In case you’ve changed your licence policy, I wasn’t aware and I’d be more than happy to upgrade it. Thanks in advance.

    June 21, 2019 at 4:38 pm #402864
    Bryle Crodua
    Moderator

    Hi Niel,

    I have already sent a reply to the other ticket you’ve sent us.

    Regards,
    Bryle

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