My Plus for 2 sites is fully working only on 1 site

[Artur SzwedowskiParticipant]

Hello,
I have fresh Plus licence – bought today.
On the licence tab in my account at updraftplus.com there are 2 sections informing about my licences status.

In the first one there is a title “UpdraftPlus : All addons” and below there is said:

Assigned: https://subdomain.site.1
Update subscription expires: 2021-11-25. Last check-in: 2020-11-25 18:33:47.
You have 1 available licence (total unexpired licences: 2)
Update subscription expires: 2021-11-25.

In the second section named “UpdraftPlus : Migrate a WordPress site to a different location.” there is said:

Assigned: https://site.1
Update subscription expires: 2021-11-25. Last check-in: 2020-11-25 18:42:27.
Assigned: https://subdomain.site.1
Update subscription expires: 2021-11-25. Last check-in: 2020-11-25 18:33:47.
You have an unlimited entitlement
Update subscription expires: 2021-11-25. (2 times)

How to make it wok on both sites in ALL ADDONS mode?
For me site.1 is the priority while I have use only migrate plugin addon there.

Regards,
A.

[Artur SzwedowskiParticipant]

This reply has been marked as moderator-only.

[Bryle CroduaModerator]

Hi,

The last digit in a 4-part version number is the number of installed add-ons. If you have 2.16.40.24, that means you have 24 add-on/s installed.

The most common values are:
.0 – No add-ons installed
.1 – A single add-on installed
.24 – All add-ons installed (full Premium)

Could you please try to reconnect the plugin by entering your username and password in the “Premium/Extensions” tab?

Regards,
Bryle

[Artur SzwedowskiParticipant]

Thank you for this tip about last digits in version number indicating addons. This allowed me to solve my problem in the way as follows:

On https://subdomain.site.1 I had/have version 2.16.40.24 and on https://site.1 there was 2.16.40.1

I cleared all settings from plugin on https://site.1 (2.16.40.1) and removed it, then downloaded version 2.16.40.24 from https://subdomain.site.1 by FTP, uploaded it to https://site.1, activated, and voila! I even didn’t have to reconnect, anyway, I did again.

But… What if I didn’t have 2.16.40.24 on https://subdomain.site.1 at hand? There is no any choice to download Plus in this version or another from your site. There is only 1 Plus plugin.

Regarding your question what I did yesterday, before writing my post here:
1. I’ve cleared all settings from 2.16.40.1 on https://site.1
2. Plugin removed.
3. Downloaded Plus from your site, uploaded and activated.
4. Reconnected (it didn’t solve).
5. Changed password on my account.
6. Reconnected again – still didn’t solve.
This is why I asked for help.

Issues which I am still experiencing:
– On My Account/Licenses I can still see the same information as I quoted in my first post. Nothing is being updated while 2.16.40.24 seems to be connected and working on both sites.
– On site https://site.1 I can see annoying warning like this: “Your paid access to UpdraftPlus updates for 1 add-ons on this site has expired. To regain access…”

Regards,
Artur

[Bryle CroduaModerator]

Hi,

To check further on this, could you please provide us your UpdraftPlus email?
You can tick the box ‘Set as private reply’.

Regards,
Bryle

[Artur SzwedowskiParticipant]

This reply has been marked as private.

[Bryle CroduaModerator]

Hi Artur,

Apologies for the delay.

For the https://site.1, can you check in the “Premium/Extensions” tab if you are able to click on the “Activate on this site” link for “All add-ons”? Can you also let me know which specific site is this please? You can still set your reply as private if you want.

Thanks,
Bryle

[Artur SzwedowskiParticipant]

This reply has been marked as private.

[Bryle CroduaModerator]

Hi Artur,

Am I correct in understanding that everything is okay now? Please let me know.

Thanks,
Bryle

[Artur SzwedowskiParticipant]

Dear Bryle,

Yes, my problema is solved. Both sites are connected and have all the addons active. Thank you.

Regards,
Artur

[Bryle CroduaModerator]

You’re welcome! If you like UpdraftPlus, please do consider giving us a 5-star review: https://wordpress.org/support/plugin/updraftplus/reviews/?rate=5#new-post

I’ll close this thread now.

[Author]

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