My Renewal Purchase Has Not Transferred To My Sites

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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • June 2, 2019 at 7:20 pm #395186
    Belinda
    Participant

    I renewed in April but my purchase has not transferred to my sites. Can someone please help?

    June 3, 2019 at 12:04 pm #395424
    Bryle Crodua
    Moderator

    Hi,

    Please can you provide us with the order number? So we can check your account.

    Regards,
    Bryle

    June 3, 2019 at 6:58 pm #395633
    Belinda
    Participant

    Hi Bryle,

    Here is my order number #375587

    Many Thanks

    Belinda

    June 6, 2019 at 11:41 am #396854
    Belinda
    Participant

    Can anyone help? Have supplied my order number as requested. Thank you. Belinda

    June 7, 2019 at 12:47 pm #397283
    Bryle Crodua
    Moderator

    Hi Belinda,

    Apologies for the delay.

    It appears that our licencing server did not recognise your purchase as a renewal.
    I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

    Best Wishes,
    Bryle

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Viewing 5 posts - 1 through 5 (of 5 total)
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