No Update from Plug ins possible

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Viewing 15 posts - 1 through 15 (of 23 total)
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  • March 16, 2023 at 1:28 pm #1736665
    frank.mertens
    Participant

    Hi, with the last Update of UpdraftPlus i can not update different Plugins, eg. from WoCommerce or advanced ads… I have the same problems of two of my sites. Anny Ideas?

    Regards Frank

    March 16, 2023 at 1:29 pm #1736666
    frank.mertens
    Participant
    This reply has been marked as moderator-only.
    March 17, 2023 at 7:24 am #1737484
    Bryle Crodua
    Moderator

    Hi Frank,

    May I know what plugin version currently installed on your site?

    Kind Regards,
    Bryle

    March 18, 2023 at 3:10 pm #1738776
    frank.mertens
    Participant

    Hi Bryle,

    it is Version 2.23.3.26.

    Regards, FRank

    March 20, 2023 at 6:46 am #1740301
    Bryle Crodua
    Moderator

    Hi Frank,

    Do you get any error message/warning message in your dashboard?
    Can you check your PHP error logs as well? It will provide us more information about the cause.

    Thanks,
    Bryle

    March 20, 2023 at 9:10 am #1740398
    frank.mertens
    Participant

    Hi Bryle,

    when I try to update a plug-in there is no error warning. Only in the dashboard I have the following notice:

    ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION

    I already had this when everything was working fine. On one of our other sites I also have this hint, but there Updraft works flawlessly.

    The backup of the data is done, only the plug-ins are not updated. The problem started with your last but one update.

    Regards, Frank

    March 21, 2023 at 7:02 pm #1741998
    Vanessa
    Moderator

    The error for division message will not be affecting this.
    There was a bug with our Automatic backup before an update functionality but this should now be fixed, could you try again?

    • This reply was modified 1 year, 9 months ago by Vanessa.
    March 22, 2023 at 9:19 am #1742631
    frank.mertens
    Participant

    Hi Vanessa,

    glad to hear that the bug has been fixed. However, I continue to have the problem. I have reinstalled Updraft twice, but I still have this error on two of my pages. I can only update plugins when I disable Updraft. This is unfortunate.

    Regards, Frank

    March 23, 2023 at 8:18 pm #1744324
    Vanessa
    Moderator

    What version number do you have currently installed?
    I am assuming this is with the Automatic backup before an update functionality?
    Does the backup start and stall midway or does it not start.
    If stall’s midway can you send me the log from the backup/restore tab?

    March 24, 2023 at 9:20 am #1744857
    frank.mertens
    Participant
    This reply has been marked as private.
    March 27, 2023 at 7:05 pm #1748307
    Vanessa
    Moderator

    Your backup times out but does not schedule a resumption, can you install the free plugin WPCrontrol and take a screenshot of your Cron Events?

    March 27, 2023 at 7:05 pm #1748308
    Vanessa
    Moderator

    Your backup times out but does not schedule a resumption, can you install the free plugin WPCrontrol and take a screenshot of your Cron Events?

    March 27, 2023 at 7:57 pm #1748350
    frank.mertens
    Participant
    This reply has been marked as private.
    March 28, 2023 at 5:08 pm #1749358
    Vanessa
    Moderator

    Can you post them using a tools such as this: https://snipboard.io/

    March 28, 2023 at 6:03 pm #1749418
    frank.mertens
    Participant
    This reply has been marked as private.
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