Only database is backed up to dropbox

[ada.botonjicParticipant]

Hi

Since I updated WordPress to 6.7.1 I cannot do complete backups (database and more files), only database gets updated on my Dropbox.
I already tried reinstalling the plugin. What else could I try to do to make this work?

Here is the log:

• This topic was modified 1 week ago by ada.botonjic.

[ada.botonjicParticipant]

This reply has been marked as moderator-only.

[VanessaModerator]

Apologies, it doesn’t look like you included a link to your log?

[ada.botonjicParticipant]

This reply has been marked as private.

[VanessaModerator]

Hi,

The log is for a manual backup where you have only selected the DB (not any of the files like the Plugins, Themes, Uploads)
For Manual backups, please press the three dots next to “Include your files in the backup (..) and ensure the relevant files are selected;

https://snipboard.io/mvy8wA.jpg

[ada.botonjicParticipant]

Hi Vanessa

I did some screenshots of my situation so you can undertand better what is happening.
Here you can check them out: https://drive.google.com/drive/folders/1ypD21Pg7Em15QVLCllMcW7USL0XmNWGY?usp=sharing
The correct order to watch them is defined by the fist number in their title png.
Here you can find the log of that backup https://drive.google.com/file/d/1J42BdK9aCLt0ac_03ChzQiPr335pStQ1/view?usp=sharing.

As you can see, I did select files to be included (I selected “Any other file/directory on your server that you wish to backup” because this is what I need)…but the result is without files.

Thank you

[VanessaModerator]

Any other file/directory on your server that you wish to backup- this is “Others” portion of the backup- most people don’t need to back this up, it’s mostly cache and any standard WP files included in any fresh WP install.
For most people this is optional.
What you need to backup are the DB, Plugins, Themes, Uploads – Others and Core for most people are optional (I don’t back these up or restore these as I don’t have any specific customisations)
I can’t access your Google files as it says I need permission.

[ada.botonjicParticipant]

I’m sorry Vanessa, I just changed permission for my google files and now you should be able to see everything.
You say “What you need to backup are the DB, Plugins, Themes, Uploads”, we have a company policy to backup everything, whole “public_html” folder, as you’ll see in screenshots.
Thank you

[VanessaModerator]

Hi,

Any other file/directory on your server that you wish to backup – this will back up anything in your public html that is not your DB, Plugins, Uploads, Themes, Others or Core sections of your site.. You still need to backup all of those other files. You will not have a usable backup just backing up “any other file/directory”

[ada.botonjicParticipant]

Hi Vanessa

In the folder “public_html” there are all files of website: wp core (wp-admin, wp-content, wp-includes….), themes, plugins, uploads…
Can you please help me to solve the problem. Do you need credentials to a website so you can check for yourself all the settings. I do same backups on 15 other websites, same settings, same everything, and on other 15 websites everything works as expected, only on that site, nanosystem.it, I have this problem: only db is backed up and all the files are missing.

Thank you

[VanessaModerator]

The key bit is “any other file/directory”- This means anything that is not backed up in the Core, Others, Plugins, Themes, Uploads or DB that resides in the public_html

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