Paid for another year, where is it?

[Karen ColeParticipant]

I paid through PayPal the $70 for another year of Updraft Plus and all the amenities. The payment is showing as going through. But when I go to my website control panel in WordPress.org, it doesn’t show as having gone through. And when I try to update the program, it shows as going through, then it needs to be updated again. It keeps needing updated, without taking it. Also, your instructions for going into and activating the program are NOT working for me. So please don’t send me to the page where it tells me how to activate the program once you’ve renewed it. Because it is NOT working. Help!!!!

[ChrisParticipant]

I am experiencing the same issue. I renewed subscription yesterday and yet website dashboards are still saying that I need to renew.

Could someone look into this please?

Thanks

Chris

[Dee NutbourneModerator]

Hi Karen,

We have replied to your support ticket via email.

Hi Chris,

Please could you refresh the connection to your account via the Premium/Extensions tab?

Best Wishes,
David N

[Karen ColeParticipant]

I have already refreshed the connection to my account via the Premium/Extensions tab. Several times. And it still will neither update my UpdraftPlus premium plugin, nor will it refresh the connection and show it as having gone through. Your suggestion? I have also tried performing the update several times. It keeps seeming to go through, and then it does NOT go through.

[Dee NutbourneModerator]

Hi Karen,

This appears to have been resolved through the support ticket. Is this the case?

Best Wishes,
David N

[Karen ColeParticipant]

We actually resolved it through email, somehow. Thanks!

[Author]

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