Paid for renewal but still says expired

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    Posts
  • June 23, 2020 at 12:17 am #603946
    hello274
    Participant

    Hi

    I paid for the renewal of my UpdraftPlus Premium but I still get the following message in my dashboard:

    Your paid access to UpdraftPlus updates for 1 add-ons on this site has expired. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.

    How do I remove this?
    Thanks!

    PS: My Order-Number was #603907 (June 22, 2020)

    June 23, 2020 at 12:17 am #603947
    hello274
    Participant
    This reply has been marked as moderator-only.
    June 23, 2020 at 1:31 am #603984
    Bryle Crodua
    Moderator

    Hi,

    Apologies. It appears that our licencing server did not recognise your purchase as a renewal.
    I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

    Best Wishes,
    Bryle

    June 23, 2020 at 4:17 am #604049
    hello274
    Participant

    Thank you very much, Bryle! It works now.

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