plugin renewed, but still showing message to renew

[Muhammad RiyazParticipant]

Hi,

I have renewed this plugin and still showing renew warning message on my websites. Also not showing plugin updates. How can I update this plugin?

Thanks,

[LucasParticipant]

I am having the same issue

[Muhammad RiyazParticipant]

found myself below solution:

wordpress dashboard -> settings -> updraftplus backups -> premium/extensions -> connect to updraft account again with your email and password. Then able to update to new version.

[LucasParticipant]

that does not work for me keeps saying my prescription is expired

[info2481Participant]

Same problem here. Premium / extension sees plugin is assigned but update link does not work. Mine is for Backblaze support and my license shows active on updraftplus.com site. The problem has existed for 3 months so far. WTF?

[hallo15Participant]

Same here.

[hisbackupParticipant]

I’m having the same issue.

[PeturParticipant]

I renewed my license on Dec 4, 2018. All my sites still saying that I need to renew. I have “reconnected” to no avail. Apparently I am not the only one with this issue. Why is no one from UPDRAFT responding with a solution?

[Dee NutbourneModerator]

Hi,

Apologies for the delay.

@Petur, I have adjusted the licences to reflect the renewal.

@hisbackup It appears that some of your licences were out of sync. I have corrected this.

@hallo15 Your licences appear to be correct. Please could you refresh the connection to your account via the Premium/Extensions tab?

@info2481 Your licences appear to be correct. Please could you refresh the connection to your account via the Premium/Extensions tab?

@Lucas Your licences appear to be correct. Please could you refresh the connection to your account via the Premium/Extensions tab?

Best Wishes,
David N

[Author]

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