Premium Subscription Renewal error

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  • This topic has 4 replies, 2 voices, and was last updated 5 years ago by Kevin.
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  • February 22, 2020 at 9:53 pm #518874
    Kevin
    Participant

    Hi

    I renewed my premium subscription back in December but still get an error message on the dashboard

    “Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.

    Can you please advise on what to do or look into this for me?

    Thanks
    Kevin

    February 24, 2020 at 12:34 am #519406
    Bryle Crodua
    Moderator

    Hi,

    To check further on this, could you provide us your UpdraftPlus account email?

    Regards,
    Bryle

    February 24, 2020 at 6:53 am #519545
    Kevin
    Participant
    This reply has been marked as private.
    February 24, 2020 at 1:17 pm #519709
    Bryle Crodua
    Moderator

    Hi,

    Thank you!

    It appears that our licencing server did not recognise your purchase as a renewal.
    I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

    Best Wishes,
    Bryle

    February 24, 2020 at 2:46 pm #519745
    Kevin
    Participant

    Thanks Bryle. Seems to have done the trick :)

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