Prevent Renewal Warning on Every Site

[Jared PomrankyParticipant]

Is there a way to prevent the renewal warning from displaying on every site? I have the Enterprise version so use on client sites and I have clients calling me because it says updates are going to expire. I’m on a subscription and it’s going to renew so I don’t see the need for a warning on every page. A simple email would suffice.

Screenshot: https://gyazo.com/9d8fffc846a5dc8638679b092f3e5d13

Is there a way to turn this off or maybe don’t show it on Agency/Enterprise level subscriptions to every site?

[Jared PomrankyParticipant]

This reply has been marked as moderator-only.

[Bryle CroduaModerator]

Hi Jared,

Apologies for the late reply.

I’m afraid this is a bug for our UpdraftPlus subscription license. We are still working on a fix for this but this should only happen on your first year. If you want, we can trigger the renewal early so it removes the message on your websites. Please let me know if you want to do that.

Best Wishes,
Bryle

[Jared PomrankyParticipant]

Hi Bryle,

That would be fine. Please trigger the renewal as soon as possible. I reviewed the account information and wasn’t able to find how to trigger the renewal at the renewal price, only purchase it at full price again.

Thanks,
Jared

[Bryle CroduaModerator]

Hi,

We have successfully adjusted the renewal date to August 06, 2020.

Regards,
Bryle

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