Purchased add on not appearing

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  • This topic has 1 reply, 2 voices, and was last updated 6 years ago by Bryle Crodua.
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  • December 16, 2018 at 6:27 pm #328272
    chascrazycreations
    Participant

    I am an Updraft Premium user. I just purchased UpdraftClone Tokens – 5 tokens, One Time Purchase × 1. I completed step 3 of the instructions and logged in. The All Addons box is there but no link to move onto step #4 to claim on my site. I have tried refreshing with no luck, tried another browser with no luck. How do I continue please?

    December 17, 2018 at 4:57 pm #328534
    Bryle Crodua
    Moderator

    Hi,

    Please can you reconnect the sites to UpdraftPlus.com licence server? This is done by entering your username and password in the ‘Premium/Extensions’ tab? After connecting the plugin, activate ‘All add-ons’ by clicking on the “Activate on this site” link and Updraftplus will prompt you to update the plugin to complete the process. You should also have 2.15.7.24 as the plugin version.

    Regards,
    Bryle

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