Renew license, still showing up as expired?

[LanceParticipant]

Hi,

I renewed my license, but I’m still getting the message that says it’s expired. Tried re-connecting my account in the Premium/Extensions tab, didn’t fix the problem. Please advise.

[Dee NutbourneModerator]

Hi,

Apologies for the delay.

It appears that our licencing server did not recognise the purchase as a renewal.
I have now adjusted your licences to correctly reflect the renewal.

The renewal message should no longer display in your UpdraftPlus installation.

Best Wishes,
David N

[OzziParticipant]

I have the same problem..please help

[Dee NutbourneModerator]

Hi Ozzi,

I have updated your license now.
Please can you refresh the connection to your account through the Premium/Extensions tab?

Best Wishes,
David N

[KeithParticipant]

I renewed as well and it is showing as expired

[John SuskoParticipant]

I have the same problem.
Site (IBPSIA.com) is not even showing up on my “UpdraftPlus : All addons” page here.

– John Susko

[Bryle CroduaModerator]

Hi @keith and @John,

I have adjusted your licences and the renewal message should now disappear.

Regards,
Bryle

[MonicaParticipant]

Hello, I’m having the same issue, it’s showing expired on sites

[Bryle CroduaModerator]

Hi Monica,

I have fixed it now. The renewal message should now disappear.

Please note that we have a price change on our packages and the new price will be applied on your next renewal.

Regards,
Bryle

[Author]

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