Renewal Date/InOp 40offrenewal

[Texas UserParticipant]

My license shows a 12/27/2020 expiration. Yet I have received a cancellation notice because my credit card was closed due to fraud.

Then I get the message that I can renew with the code 40offrenewal. But the coupon code doesn’t work.

Question 1: Why would my license be canceled prior to the end date?
Question 2: Why can’t I update my payment method prior to license expiration?
Question 3: Why doesn’t the coupon code work?

Thanks.

[Texas UserParticipant]

This reply has been marked as moderator-only.

[Bryle CroduaModerator]

Hi,

Question 1: Why would my license be canceled prior to the end date?
> You renewed and selected ‘Automatic’ renewal with Subscription #471272 from ‘Manual’ option last December 02, 2019. However, your licence expiry date at the time of renewal is still from the first time you’ve purchased UpdraftPlus which is December 27. Your Subscription #471272 automatically renewed last November 28, 2020 and has been cancelled since payment has not been received and was tagged as ‘overdue’, then to ‘suspended’ status.

Question 2: Why can’t I update my payment method prior to license expiration?
> You need to create a whole NEW subscription and update your billing details as well.

Question 3: Why doesn’t the coupon code work?
> You are still able to get 40% discount. Just visit our shop page https://updraftplus.com/shop/updraftplus-premium/ (input the URL manually on your browser) and select ‘Subscription’ renewal method. Add to cart the same licence type/plan and at checkout apply ‘fortyoffrenewal’ coupon code.

Regards,
Bryle

[Author]

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