Renewal Not Showing in WordPress

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  • January 17, 2018 at 5:47 pm #255635
    Elisa
    Participant

    Hello, I renewed my updraft plus at StorybookSessions.com and when I login it is still telling me that it has expired. Please advise. Thank you. My e-mail is: [email protected]

    January 18, 2018 at 6:22 pm #255896
    Dee Nutbourne
    Moderator

    Hi,

    Apologies, it appears that the system did not recognise your purchase as a renewal. I have now adjusted your licenses to correctly reflect your purchase.

    Please can you refresh the connection to your account via the Premium/Extensions tab?

    Best Wishes,
    David N

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