renewal of Updraft plus

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • June 26, 2019 at 1:11 pm #404366
    Marcus
    Participant

    Hi,

    I had renew the plugin but it does not reflect in the system.

    Thanks.

    June 26, 2019 at 5:54 pm #404490
    Bryle Crodua
    Moderator

    Hi Marcus,

    Please can you send me the email address associated with your UpdraftPlus account? So I can check.

    Regards,
    Bryle

    June 26, 2019 at 11:43 pm #404615
    Marcus
    Participant
    This reply has been marked as private.
    July 1, 2019 at 3:20 am #405886
    Marcus
    Participant

    Hi,

    It had been a few days, Can I have any update?

    Thanks.

    July 1, 2019 at 8:49 am #405974
    Bryle Crodua
    Moderator

    Hi Marcus,

    Apologies for the late reply.

    It appears that our licencing server did not recognise your purchase as a renewal.
    I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

    Best Wishes,
    Bryle

    July 3, 2019 at 9:18 pm #407150
    Marcus
    Participant

    Hi,

    Thanks for the update.

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Viewing 6 posts - 1 through 6 (of 6 total)
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