Renewal Problem: I have to activate every site again

[SteffiParticipant]

Hello folks,

I have an Agency License type (up to 35 sites) with Automatic Renewal. On January 31, 2019 I renewed the license as the years ago. But this time the plugins in the sites doesn’t get it automatically. On every site the plugin shows “You have an inactive purchase – activate it on this site” and I have to click on “activate it on this site”. This is very annoying for 30 sites and this didn’t happen the years before.

I think after the renewal every plugin should work as expected without additional action from my side.

[Dee NutbourneModerator]

Hi,

Apologies for the inconvenience.

I’m afraid that the difference is because you have changed from an unlimited licence to the 35 site licence.
However, reconnecting to the licences will not be required again for the next renewal.

Best Wishes,
Dee

[Author]

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