renewal seems not to be active

[FrankParticipant]

Hi Folks,
I have had altogether 8 reminders and 3 for an renewal since I have completed Order #253767 (January 8, 2018). And I still get following Message in WordPress:
“Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus.”
What has gone wrong here? I have only on site running.
best regards
Frank

[Dee NutbourneModerator]

Hi Frank,

Apologies, it appears that your latest purchase was not recognised as a renewal.
As such, your site was stuck on the old, expired license.

I have adjusted your license now to correctly reflect the purchase.
Please could you refresh the connection to your account via the UpdraftPlus Premium/Extensions tab?

Best Wishes,
David N

[FrankParticipant]

Hi David,
it worked out perfectly. Back to normal.
Thank you
Frank

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