renewal seems not to be active

UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › renewal seems not to be active

Tagged: 

  • This topic has 2 replies, 2 voices, and was last updated 7 years ago by Frank.
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • January 15, 2018 at 10:18 pm #255227
    Frank
    Participant

    Hi Folks,
    I have had altogether 8 reminders and 3 for an renewal since I have completed Order #253767 (January 8, 2018). And I still get following Message in WordPress:
    “Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus.”
    What has gone wrong here? I have only on site running.
    best regards
    Frank

    January 16, 2018 at 12:37 pm #255331
    Dee Nutbourne
    Moderator

    Hi Frank,

    Apologies, it appears that your latest purchase was not recognised as a renewal.
    As such, your site was stuck on the old, expired license.

    I have adjusted your license now to correctly reflect the purchase.
    Please could you refresh the connection to your account via the UpdraftPlus Premium/Extensions tab?

    Best Wishes,
    David N

    January 16, 2018 at 11:21 pm #255472
    Frank
    Participant

    Hi David,
    it worked out perfectly. Back to normal.
    Thank you
    Frank

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)
  • The topic ‘renewal seems not to be active’ is closed to new replies.