Renewed subscription not recognised

[gcurranParticipant]

After recently renewing my subscription, my site doesn’t recognise that the subscription has been renewed. The following message appears at the top of the dashboard:

“Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus.”

Please help.

[Bryle CroduaModerator]

Hi,

It appears that our licencing server did not recognise your purchase as a renewal.
I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

Best Wishes,
Bryle

[JonParticipant]

I have the same issue on three sites. I have tried to refresh the connection through the premium. extensions tab and it makes no difference. I’ve even deleted the old plugin, downloaded another from this site and it doesn’t help either.

WHat should I do? This affects three of my sites

[JonParticipant]

I have the same issue on three sites. I have tried to refresh the connection through the premium. extensions tab and it makes no difference. I’ve even deleted the old plugin, downloaded another from this site and it doesn’t help either.

WHat should I do? This affects three of my sites

[Julia MasonParticipant]

I’m having the same problem.

I renewed my Premium subscription, attempted to refresh the connection (didn’t work), and then I de-installed the plugin, downloaded and reinstalled, but that didn’t work either.

I’m still seeing “Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus” and “UpdraftPlus warning: This is a WordPress multi-site (a.k.a. network) installation. WordPress Multisite is supported, with extra features, by UpdraftPlus Premium, or the Multisite add-on. [. . .].”

Please advise.

[Bryle CroduaModerator]

Hi Julia,

I have adjusted your licences. The renewal message should now disappear.

Regards,
Bryle

[Author]

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