Renewing your UpdraftPlus purchase not working

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Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • January 11, 2017 at 8:41 pm #188683
    Hans
    Participant

    Hi together,
    i tried a lot, but still having “Your paid access to UpdraftPlus updates for this site will soon expire” Thats strange becaus i have payed the full Prize for the update, no discount. In my account i see” You have an available licence – learn how to activate it.
    Update subscription expires: 2018-01-10″ Ok when i follow your instruktion, i see nothing after reconnecting my wordpress. as far as i can read, i found this in the help:”Not seeing any UpdraftPlus Backups settings page in the Settings menu like in the screenshot below? If you’re using WordPress Multisite, then check in your Network dashboard. Not seeing any Addons tab in your UpdraftPlus Backups settings page? Then you’ve got the free version of UpdraftPlus from wordpress.org installed – go back to step 1 and de-install it!”
    That can not be, because my updraft is still making backups, means the paid version is working for the moment. The worst cast, i found nothing where to get an email adress for help. Is ther no support with email? sorry but at the moment i am not very happy with this solution, was working fine, but the update is a horror, no help, no discount.
    not nice the evening
    H.Cilker

    January 12, 2017 at 6:49 pm #188846
    Dee Nutbourne
    Moderator

    Hi,

    What is the URL of the site that you are experiencing this issue on?
    Your licences appear to be correct, however, both Premium licences are assigned.

    You can mark your reply as ‘private’ if you prefer.

    We also have a customer support form for email support.

    Best Wishes,
    David N

    January 12, 2017 at 7:37 pm #188860
    Hans
    Participant
    This reply has been marked as private.
    January 13, 2017 at 6:19 pm #189051
    Dee Nutbourne
    Moderator
    This reply has been marked as private.
    January 16, 2017 at 11:04 am #189412
    Dee Nutbourne
    Moderator
    This reply has been marked as private.
    January 16, 2017 at 11:05 am #189413
    Hans
    Participant
    This reply has been marked as private.
    January 26, 2017 at 10:00 am #190995
    Ulrike Pfarre
    Participant

    I have the same problem. How did you sove it? Thx

    January 26, 2017 at 6:21 pm #191064
    Dee Nutbourne
    Moderator

    Hi Ulrike,

    It appears that your last purchase was not recognised as a renewal. As such, your site was stuck on the old, expired licence.

    I have now adjusted your licence to correctly reflect your renewal.

    Best Wishes,
    David N

    November 24, 2017 at 9:05 pm #244668
    David
    Participant

    My system is also stuck – can you bump my account?

    November 25, 2017 at 10:09 am #244818
    Philippe
    Participant
    This reply has been marked as private.
    November 27, 2017 at 4:33 pm #245364
    Dee Nutbourne
    Moderator

    Hi @David, @Philippe,

    I have updated your licenses to correctly reflect your renewals.

    Please can you refresh the connection with you account, via the UpdraftPlus Premium/Extensions tab?

    Best Wishes,
    David N

    December 4, 2017 at 5:34 pm #247267
    Richard
    Participant
    This reply has been marked as private.
    December 5, 2017 at 3:34 pm #247478
    Dee Nutbourne
    Moderator

    Hi Richard,

    I have adjusted your licenses to correctly reflect your renewal.

    Please can you refresh the connection with you account, via the UpdraftPlus Premium/Extensions tab?

    Best Wishes,
    David N

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