Restore on Migration Successful, Site Not Working

[udadminKeymaster]

Hi Josh,

I have received them, thank you.

From what I can see, the images currently missing from the site simply weren’t in the uploads backup that was restored. You mentioned earlier, “If it makes a difference, I restored from one backup and uploaded the uploads folder from another, but the site hadn’t changed at all in between.” So, whilst I don’t know exactly why those two backups differ, they apparently do. Either: 1) they differ for some as-yet unknown reason, or 2) in fact there may have been more than one zip in the uploads backup set, and you perhaps only restored one of them and omitted the other. i.e. The missing images are in the other uploads zip.

Either way, the solution is to re-copy those images. If you send me the FTP details from the *source* website, then I can copy them for you. (I can see in the migration log that the source website appears to be on a different server entirely, despite the URL apparently being on the same domain – so I think there’s some other information I’m missing here? The source site seems to have been on a CPanel system, whereas the destination is on Rackspace Cloud hosting – that’s no problem, but it indicates there’s some information I don’t have about the setup).

Best wishes,
David

[joshParticipant]

Since that post, I fixed it so that everything was from the same backup. That said, I assumed that unzipping uploads then unzipped the contents of all the uploads zips into one folder, like I’ve seen happen in the past. So 2) makes sense. I’d still like you to help me out with this, as I don’t know of any way to easily merge all 12 zip files into one coherent uploads folder. I’ve sent through the origin FTP log-in information.

This was a migration from one web host to another, along with a corresponding switch in hierarchy between two wordpress installs (so on the origin, look at the master wordpress install, not the one under shop, and there is no blog folder).

Thank you once again for your help.

[udadminKeymaster]

Hi Josh,

Where can I access those 12 zip files? If you’re on the default settings, then you must have 6Gb of uploads. Things will go much quicker if I can access those zip files. Do you have a Dropbox or Google Drive shared link, or something like that?

Unzipping them all in sequence would be fine – but you must have missed at least one out. I can find files on the source site that aren’t on the destination.

David

[joshParticipant]

The backup I used to restore from is on my computer. I’ll FTP it to the updraft folder now, but obviously it may take awhile.

I sent you a dropbox link that includes a different backup.

[udadminKeymaster]

Hi Josh,

No need for you to FTP anything. I started syncing the files in the background whilst I was waiting. They’ve all finished, just now. Your site appears to be working from all I can see. The issue was that some of the uploads hadn’t been included in the migration.

This is the very end of the week here, and I am about to turn off – so I will not be in contact again before Monday.

Best wishes,
David

[joshParticipant]

Indeed, thank you very much for your help, everything is now successful on that front.

[udadminKeymaster]

Hi Josh,

Great, thank you. Since your issues now appear to be resolved, please can you change your 1-star WordPress.Org review which claims that we provide no support and that our product is awful?

Best wishes,
David

[joshParticipant]

Hi David-

I’m happy to modify the review when this is all done. That said, my images within posts are still not functional and are pointing toward the main, rather than blog, folder.

https://www.thelovelydiaries.com/blog/fashion_and_style/danielle-on-12-things-i-packed-for-paris/
https://www.thelovelydiaries.com/blog/at_home/breakfast-in-bed-at-home-in-nolita-valentines-day/

[joshParticipant]

I have fixed the issue listed above by uploading the files to the master folder (where they don’t belong). I’ll just keep them there and say it’s ok, but this feels like something that shouldn’t have occurred.

[udadminKeymaster]

Hi Josh,

Good morning. I never did get to see the migration log for this site, but I’ve seen clues indicating that the original site was available over both http and https, with links being inconsistent from one page to the next. As a result, some URLs have been search/replaced by the Migrator and not others. In the Migrator in the ‘expert / debugging tools’ tab there is a tool allowing manual search-replacing, which would allow you to replace the other URLs. I think the https URLs were replaced and not the http ones, so you’d replace https://www.thelovelydiaries.com/wp-content with https://www.thelovelydiaries.com/blog/wp-content

Best wishes,
David

[udadminKeymaster]

Hi Josh,

Glad you got this fixed. Please do modify your wordpress.org review when you have a moment… it looks to me like you tried several other migration solutions, and ours is the one that succeeded: and you’ve had a few hours of hands-on support, which in a $30 package sounds excellent to me!

Best wishes,
David

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