Restoring the backup failed on WordPress Multisite

[Marketing Wellington-AltusParticipant]

Restoring a backup failed and all subsites (100+) are not loading styles or files at all.
Here are the last lines of the log:
094.729 () restore_backup(backup_file=backup_2024-07-09-1716_WellingtonAltus_Private_Wealth_9fb34efdee6b-uploads8.zip, type=uploads, info=a:2:{s:4:”path”;s:43:”/home/ubuntu/public_html/wp-content/uploads”;s:11:”description”;s:7:”Uploads”;}, last_one=)
0094.729 () Unpacking backup… (backup_2024-07-09-1716_WellingtonAltus_Private_Wealth_9fb34efdee6b-uploads8.zip, 201.4 MB)
0094.730 () Unzipping backup_2024-07-09-1716_WellingtonAltus_Private_Wealth_9fb34efdee6b-uploads8.zip to /home/ubuntu/public_html/wp-content/upgrade/8001208c/ using UpdraftPlus_ZipArchive, starting index 0
0095.524 () Unzip progress: 83 out of 190 files (101.7 MB, uploads/sites/44/2021/12/success_1640108261.jpeg)
0096.355 () Unzip progress: 190 out of 190 files (201.4 MB, uploads/sites/44/2021/12/create_1640108766.jpeg)
0096.356 () Moving unpacked backup into place…
0096.379 () Cleaning up rubbish…
0096.384 () restore_backup(backup_file=backup_2024-07-09-1716_WellingtonAltus_Private_Wealth_9fb34efdee6b-uploads9.zip, type=uploads, info=a:2:{s:4:”path”;s:43:”/home/ubuntu/public_html/wp-content/uploads”;s:11:”description”;s:7:”Uploads”;}, last_one=)
0096.384 () Unpacking backup… (backup_2024-07-09-1716_WellingtonAltus_Private_Wealth_9fb34efdee6b-uploads9.zip, 126 MB)
0096.384 () Unzipping backup_2024-07-09-1716_WellingtonAltus_Private_Wealth_9fb34efdee6b-uploads9.zip to /home/ubuntu/public_html/wp-content/upgrade/e265b5d6/ using UpdraftPlus_ZipArchive, starting index 0
0096.385 () ZipArchive returned an error (will try again with PclZip): incompatible_archive
0096.385 () Unzipping backup_2024-07-09-1716_WellingtonAltus_Private_Wealth_9fb34efdee6b-uploads9.zip to /home/ubuntu/public_html/wp-content/upgrade/e265b5d6/ using UpdraftPlus_PclZip, starting index 0
0096.409 () Error message: The package could not be installed.
0096.409 () Error data (incompatible_archive): a:1:{s:12:”pclzip_error”;s:80:”PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”;}
0096.464 () Restore failed…
0096.464 () Error message: The package could not be installed.
0096.464 () Error data (incompatible_archive): a:1:{s:12:”pclzip_error”;s:80:”PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”;}
0096.464 () Restore failed

[Marketing Wellington-AltusParticipant]

This reply has been marked as moderator-only.

[Bryle CroduaModerator]

Hi,

The PCLZIP_ERR_BAD_FORMAT(-10) error message in UpdraftPlus usually indicates that there is a problem with the backup file being uploaded or restored. This error can occur if the backup file is corrupted or if there is an issue with the archive format.Please check FAQ: https://updraftplus.com/faqs/error-message-pclzip_err_bad_format-10-mean/

Kind Regards,
Bryle

[Marketing Wellington-AltusParticipant]

I attempted to restore an older backup but encountered a different error related to file permissions. Despite the directories being writable, I received the following error message:

Error message: Could not move the files into place. Check your file permissions.
0256.003 () Error data (move_failed): (2) /home/ubuntu/public_html/wp-content/upgrade/a5ec926c/uploads/sites -> /home/ubuntu/public_html/wp-content/uploads/sites
0256.003 () Restore failed

What could be causing this issue?
Accordding to the website site health info, the directories are writable:”The main WordPress directory
Writable
The wp-content directory
Writable
The uploads directory
Writable
The plugins directory
Writable
The themes directory
Writable
The must use plugins directory
Writable”

[VanessaModerator]

Hi,

It looks like your file permissions might be off for your wp-content/Uploads.
Can you make sure everything in your uploads has the file permsissions 755, please see here for a guide: https://www.malcare.com/blog/wordpress-file-permissions/

[Author]

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