SFTP Backup Causing Error

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  • March 19, 2020 at 5:12 pm #535549
    Cuong Nguyen
    Participant

    I have purchased the SFTP add-on and installed it on a test site. The hosting environment is shared hosting with a large provider. Our IT department has setup an FTP server for us to send the backups to. I have been able to connect to it using a separate FTP client.

    After getting the backup plugin setup on the test site and entering the SFTP credentials, I got the following error.

    `

    SFTP settings test result: Failed SSH 2 login failed.

    Messages: PHP event: code E_USER_NOTICE: Cannot connect to sftp://ftp.xxxxxxx.com:22 Error 1071327460. Unable to find the socket transport “sftp” – did you forget to enable it when you configured PHP? (line 1187, xxxxxxxxxxxxxxxx/SSH2.php)

    I spent some time with our web host to find a solution for the problem. After working with them for some time, they said we need to work with the plugin author to figure out what the problem is. They cannot offer any additional help without more information.

    I contacted our IT department and they have checked the error logs on the FTP server. There are no entries for the connections I have tried to make. Therefore, we can assume the process stops at the web host.

    I reviewed your forum and found several posts about people having the same issue. The solutions seem to range from connecting without SSL to changing firewall settings on the FTP server. I couldn’t find an answer that made enough sense to me to try.

    What is the solution?

    March 20, 2020 at 2:55 pm #536155
    Bryle Crodua
    Moderator

    Hi,

    Please could you check if you have the SFTP for PHP extension configured?

    If yes, it could be a firewall issue, please check with your hosting support if they allow outgoing SFTP connections.

    Regards,
    Bryle

    March 20, 2020 at 4:24 pm #536207
    Cuong Nguyen
    Participant

    I have installed the SFTP/SCP add-on. Is that the same thing as the SFTP for PHP extension you mentioned? Or, is the SFTP for PHP extension something additional that needs to be installed? Your instructions do not mention anything about this.

    I have also verified the FTP connection information that I have entered is correct.

    March 21, 2020 at 5:49 pm #536924
    Bryle Crodua
    Moderator

    Hi,

    I am referring to the SFTP function on your server.

    Did you also check if your host/server allows outgoing SFTP connections?

    Regards,
    Bryle

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