Split: Errors occurred when trying to connect to Google Cloud

[StephenParticipant]

Hi,

I just purchased the Google Cloud Support add-on and I’m trying to follow the instructions on how to install it.

It is asking me to connect to my UpdraftPlus account by putting in my email and password. When I do so, I’m getting the following error:

cURL error 7: Failed to connect to 2400:cb00:2048:1::6819:9115: Network is unreachable

I have tried to edit wp-config.php by adding the following:
define(‘UPDRAFTPLUS_IPV4_ONLY’, true);

However this has not worked either.

Please assist!

[Dee NutbourneModerator]

Hi Stephen,

Could you please ask your hosts to check if a firewall is blocking the cURL connection?

Best Wishes,
David N

[StephenParticipant]

Thanks, David. That part works now.

However, I have followed the procedure to set up Google Cloud, including setting up my unique Client Id, etc.

I have authenticated without error.

However, when I attempt an immediate backup, it gives an error in the log, saying No Google Cloud Storage settings were found.

I checked everything again and I have done exactly what the instructions ask for.

Please assist in getting this resolved.

[StephenParticipant]

Hi David,

I have narrowed the issue down to one error: apparently I don’t have access to the bucket I created.

Please explain how I go about configuring access to this bucket?

[Dee NutbourneModerator]

Hi Stephen,

Did you create the bucket manually through Google Cloud, or was the bucket created by UpdraftPlus automatically?

I will also split this into a new thread, as this is a different topic

Best Wishes,
David N

[StephenParticipant]

Hi David,

I have tried both methods but neither works. At first I entered my project id and a new bucket name, hoping that UpdraftPlus would create it for me. That didn’t work – it gave an error, saying “you do not have access to this bucket”.

Then I went into my GoogleCloud account and created a bucket there. After that, I entered the new bucket name into UpdraftPlus.

I got the same error.

[udadminKeymaster]

Hi,

Can you check that UpdraftPlus has authenticated against the same Google account as your Google Cloud storage is in? If in doubt, you can re-authenticate.

David

[StephenParticipant]

Hi David,

I can confirm that it is the same Google account. I tried re-authenticating but I’m still getting the same error.

I think the best thing would be for me to get a refund on this add-on, as it simply isn’t working for me. Please advise how I can go about getting a refund?

Thanks –
Steve

[Dee NutbourneModerator]

Hi Steve,

To process a refund, please could you open a support ticket through our Customer Support Form?

In the body of the support ticket, please could you quote the URL of this thread?
(https://updraftplus.com/forums/topic/split-errors-occurred-when-trying-to-connect-to-google-cloud/)

Best Wishes,
David N

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