Split: Renewed subscription not recognised

[LeifParticipant]

I have the same issue with my licens. And I am also getting an error message when trying to claim a new site.

[Dee NutbourneModerator]

Hi Leif,

Apologies for the inconvenience.

From our records, it appears that your renewal was for the 35 site Agency package, rather than the Enterprise package.
May I ask what path you used to renew (e.g. renewal link from email, the ‘Buy Again/Renew’ button, etc)?

If you wish, please could you open a support ticket? One of our team will then be able to send you a coupon to upgrade your renewal to unlimited without paying over the renewal cost.

Best Wishes,
David N

[Author]

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