Split: Subscription update

[KevinParticipant]

Hi there, I’m having the same issue. I renewed and am still getting renewal requests on many of my sites.

Thanks,
kevin

[Dee NutbourneModerator]

Hi Kevin,

From our records, it appears that you renewed at a smaller package than your original purchase.
Your most recent purchase was for the 2 site package, while your original order was for the 10 site package.

As such, only 2 licenses were renewed.

If you only need two licenses, please let us know which sites you wish to keep connected, and we can adjust your licenses.

I you do require 10 licenses, please could you open a support ticket here, and we can refund the 2 site purchase:
https://updraftplus.com/paid-support-requests/

Best Wishes,
David N

[Author]

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