Split: Your paid access to UpdraftPlus updates for this site has expired

[HenningParticipant]

Hi there! I am afraid we have a similar problem on our clients side. I tried updating the plugin from the wordpress dashboard multiple times but although it claims everything worked out the expired message doesnt disappear. Can you help please?

[Bryle CroduaModerator]

Hi @info2620,

Please can you connect your site to our licence server? You can do this by entering your username and password in the “Premium/Extensions” tab. Then activate the add-ons.

@Henning our records shows that some of your add-on licences has already expired. Please renew your licence to remove the renewal message.

Regards,
Bryle

[HenningParticipant]

Hi @bryle, the add-on in question which wont update through the wordpress backend is called Automatic Updates and was purchased on Sept 10th.

The Updraft Plus Account states: Order #304549 was placed on September 10, 2018 and is currently Completed.

When I try to update in WordPress it says everything went fine but then the backend returns to the “Please purchase” Warning and also presents the link that I should go get the update.

The other two updates “Dropbox Folders” and “Time and Scheduling” went just fine. But it seems stuck on the last one.

Can you please check again as I made the purchase on Sept 10th. Thank you!

[Dee NutbourneModerator]

Hi,

Apologies for the delay.

It appears that the site was stuck on some expired licences. I have removed these from your account now.

Please could you refresh the connection?

Best Wishes,
David N

[Author]

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