subscription renewal order 2 times instead 1

[RobertoParticipant]

Hi,

Why you company get from my debit card 2 subscription instead of one. I didn’t apply for 2 subscription. I had only one subscription and in my dashboard now appear I have 2 active subscription.

In view of above, please, give my money back from the Subscription #1155533 was started on June 17, 2021 7:25 pm. Only I need to remain active the subscription #1470804, was started on June 13, 2022 4:51 pm and is currently active.

I’m looking forward to hearing from you,

Kind regards,
Roberto Hernández
Chief Executive Officer

Mail: [email protected]

[RobertoParticipant]

This reply has been marked as moderator-only.

[Bryle CroduaModerator]

Hi,

It shows that you have manually purchased the renewal last year that caused the duplicate subscription. Is it okay if we can just extend your license to 2-years? Instead of a refund?

Please note too that subscription will auto-renew yearly. No need to purchase manually.

Thanks,
Bryle

[Author]

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