Support form IP blocked

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  • This topic has 1 reply, 2 voices, and was last updated 7 years ago by Dee Nutbourne.
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  • January 19, 2018 at 12:04 pm #256057
    marius.hoerrmann
    Participant

    Hi,

    I tried to send you a Support question via the Support form, but my IP address was blocked. After that I unblocked the ip address using your tool. But the IP address is still blocked. What can I do?

    We have a very urgent question: Backup files are not saved using ftp – only the log file. Testing is working well, also the log file doesn’t show any mistakes.

    Best regards
    Marius

    January 19, 2018 at 5:28 pm #256111
    Dee Nutbourne
    Moderator

    Hi,

    Apologies for the inconvenience.

    Please could you send us a copy of your IP address.

    Please could you also send us the log file here?
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    You can also set your reply to ‘private’.

    Best Wishes,
    David N

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